Agent Engineer
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Job Description
Agent Engineer building production-ready AI agents, automations, and integrations for Worldwide Events Group’s global MICE and luxury travel events. Developing reusable workflows across business systems.
Responsibilities:
- Design, build and deploy AI agents for teams across the business
- Create reusable agent skills, tools and workflows
- Develop multi-agent orchestration patterns where appropriate
- Translate functional requirements into robust, production-ready solutions
- Build solutions using WWE's approved AI platforms and frameworks
- Configure and maintain OpenClaw environments and develop Hermes-based workflows
- Build and maintain Microsoft Copilot Studio agents
- Integrate agents with Salesforce, SharePoint, Microsoft 365 and approved internal systems
- Develop automations that remove manual effort from operational processes
- Build secure integrations between internal platforms and approved AI services
- Improve agent reliability, performance and accuracy
- Design technical components that can scale across multiple departments
- Test agents against real business scenarios and defined acceptance criteria
- Monitor performance, diagnose failure points and implement improvements
- Ensure solutions operate within WWE security, governance and data-access requirements
- Document architecture, dependencies, functionality and support requirements
- Build reusable components and maintain a catalogue of agent skills and integrations
- Contribute to Agent Factory engineering standards and best practices
- Support the development of orchestration agents and the wider AI harness
- Occasionally work outside standard hours to support events or meet key deadlines
- Report to the Head of AI Implementation
Requirements:
- Practical experience building AI agents, automations or LLM-enabled applications
- Strong prompt engineering and agent-instruction design skills
- Experience integrating APIs and business systems
- Familiarity with large language models, agent frameworks and tool use
- Programming experience in Python, JavaScript or a comparable language
- Understanding of structured and unstructured data sources
- Strong analytical, debugging and problem-solving skills
- Ability to prototype rapidly and convert successful prototypes into supportable solutions
- Experience with OpenClaw and Hermes
- Proficiency in Microsoft Copilot Studio and Microsoft 365 integrations
- Practical experience integrating Salesforce platforms and APIs
- Familiarity with Model Context Protocol (MCP) and agent tooling
- Knowledge of retrieval-augmented generation, vector databases and orchestration patterns
- Understanding of secure enterprise AI development, access control and auditability
- Proficiency with Git, automated testing and deployment practices
- Background in the events and/or travel industry
Benefits:
- Competitive salary
- 28 days' holiday plus UK bank holidays pro-rata, with additional days awarded for length of service
- A centrally located London office with a summer terrace within walking distance of the world-famous Borough Market
- Regular employee social events supported by our Happiness & Culture team
- Monthly contribution towards Bupa private health insurance (post-probation)
- Employee Assistance Program offering confidential wellbeing support
- Enhanced maternity and paternity leave to support growing families
- 4 pm Friday finish!
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