AI Systems Lead
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Job Description
AI Systems Lead at Veracity driving scalable AI solutions across departments. Ensuring responsible AI use and integration into workflows for improving operational maturity.
Responsibilities:
- Identify and prioritize high-impact AI use cases across departments in partnership with business leaders
- Evaluate and recommend AI platforms and tools based on business needs, scalability, and governance requirements
- Configure, deploy, and administer AI tools across the organization
- Build and maintain custom AI solutions, including custom GPTs, AI agents, workflow automations, and knowledge retrieval systems
- Establish and manage an AI enablement framework, including use-case intake, prioritization, rollout standards, adoption tracking, and value measurement
- Ensure platform owners implement AI capabilities appropriately (automation, assistants, summarization, intelligent routing, knowledge retrieval)
- Design and enforce AI governance standards, including evaluation/testing practices, guardrails, prompt/version control, and drift monitoring
- Promote responsible AI usage aligned with security, privacy, compliance, and brand standards
- Partner with Technology Operations and Information Security to ensure AI platforms meet data governance, access control, vendor risk, and compliance requirements
- Oversee AI access controls (RBAC, SSO/MFA alignment), audit logging, and retention standards
- Serve as escalation point for AI-related risks, incidents, or cross-system issues
- Design and implement integrations between AI tools and core business systems (CRM, document management, APIs, internal tools)
- Optimize workflows by embedding AI directly into operational processes
- Develop AI-powered knowledge bases using internal documentation and structured data
- Establish documentation standards, SOPs, configuration baselines, and operational maturity practices for AI platforms
- Enable adoption through documentation, training, playbooks, and ongoing support
- Define, measure, and report on AI performance metrics, including use cases deployed to production, cycle time improvements, hours saved, active user adoption, reduction in rework or errors, and governance compliance and audit readiness
Requirements:
- Hands-on experience with AI platforms (e.g., OpenAI, Gemini, Claude, Copilot, or similar tools)
- Experience building and configuring custom GPTs, AI agents, or prompt-based automation systems
- Strong understanding of APIs, integrations, and system-to-system workflows
- Experience designing and implementing AI-enabled knowledge bases
- Ability to translate business challenges into practical, secure AI solutions
- Strong understanding of data security, privacy, and responsible AI usage principles
- Experience with AI evaluation/testing (accuracy validation, hallucination risk, regression testing)
- Knowledge of knowledge base architecture, permissions management, and content governance
- Experience leading AI adoption, training, or change management initiatives
- Strong communication skills with the ability to advise both technical and non-technical stakeholders.
Benefits:
- Health, dental, and vision plans
- Amazing work-life balance with 4 weeks of Paid Time Off
- 10 Paid Company Holidays with 2 floating holidays
- 401K Programs with employer match
- Personal assistance programs for support in a healthy personal and work life
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