Analista de Suporte Pleno – Vaga Exclusiva para PCDs
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Job Description
Atuar como Analista de Suporte a Sistemas na operação de AMS SAP. Foco em atendimento aos clientes e gestão de processos críticos.
Responsibilities:
- Atuar no suporte N1 de ambientes SAP AMS
- Realizar acompanhamento e tratamento de chamados utilizando ferramentas ITSM
- Garantir o cumprimento dos SLAs e a correta priorização das demandas
- Apoiar a gestão do backlog e o fluxo operacional da sustentação SAP
- Executar monitoramento e tratativa de incidentes críticos
- Atuar em regime de sobreaviso e atendimentos em horário de madrugada, quando necessário
- Realizar interface com equipes técnicas e áreas de negócio
- Registrar evidências, atualizações e procedimentos operacionais
- Apoiar a melhoria contínua dos processos de sustentação.
Requirements:
- Ensino superior completo ou cursando
- Conhecimento em ferramentas ITSM
- Conhecimento em processos ITIL
- Conhecimento em Google Workspace (Docs, Sheets e Drive)
- Conhecimento em MS Office será considerado diferencial
- Experiência ou conhecimento em operações de atendimento ao cliente
- Conhecimento em processos críticos de negócio
- Boa comunicação, organização e capacidade de gestão de demandas simultâneas.
Benefits:
- Vale Refeição ou Alimentação
- Assistência médica e Odontológica
- Convênio Farmácia (descontos na compra de medicamentos)
- Convênio academia
- Seguro de Vida
- TIVIT Club (descontos e parcerias com as melhores lojas)
- PAC - Programa de aceleração de carreira
- Reembolso para certificações
- MOBIFLIX – Nossa academia corporativa tem cursos presenciais e online, alinhados as novas tendências do mercado de tecnologia
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