Internal Support Engineer
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Job Description
Internal Support Engineer supporting Atlas Technica employees and Microsoft workplace systems. Improving internal IT operations, automation, security, and employee technology experience.
Responsibilities:
- Provide remote technical support to Atlas Technica Team Members across internal systems, applications, devices, and workplace technologies
- Support employee onboarding, offboarding, access provisioning, account administration, and other internal technology lifecycle activities
- Administer and support Microsoft 365 technologies, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
- Troubleshoot employee issues involving Microsoft Windows, Microsoft Office applications, authentication, connectivity, collaboration tools, and other internal business applications
- Manage and support systems, applications, and tools used by Atlas Team Members
- Research, evaluate, implement, and support new systems and technologies that improve internal efficiency, security, reliability, and scalability
- Identify repetitive or manual processes and develop automation or workflow improvements
- Create and maintain technical documentation, support procedures, knowledge-base content, and internal best practices
- Partner with the Internal Support Manager to identify priorities, improve support processes, and contribute to the team’s technical direction
- Identify technology, operational, security, or process risks and recommend practical improvements
- Build cross-functional relationships and collaborate with technical and non-technical teams across Atlas
- Participate in organizational initiatives improving internal systems, processes, employee experience, and technology capabilities
Requirements:
- Relevant professional experience in IT support, systems administration, internal IT, systems engineering, or a related technical environment
- Strong hands-on experience supporting Microsoft Windows and Microsoft 365 environments
- Experience supporting or administering Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
- Experience supporting employee account administration, identity and access, device management, software applications, and common workplace technologies
- Strong troubleshooting and analytical skills with the ability to diagnose issues, identify root causes, and drive problems through resolution
- Strong written and verbal communication skills with the ability to support both technical and non-technical Team Members
- Strong organization, prioritization, documentation, and follow-through with the ability to manage multiple requests and initiatives
- Demonstrated ability to work independently, solve problems creatively, and take ownership within a remote environment
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant professional experience
- Ability to work remotely from Lima, Peru
- Experience working within an internal IT function supporting a distributed or global workforce
- Experience within a Managed Service Provider or other technology-services environment
- Experience with Microsoft Azure services and cloud-based administration
- Experience with Microsoft SQL Server, MySQL, or related database technologies
- Experience creating or supporting Power BI reports, dashboards, or operational reporting
- Experience with PowerShell, workflow automation, scripting, or other process-automation tools
- Familiarity with endpoint management, identity and access management, security controls, and modern workplace technologies
- Experience improving employee onboarding, support workflows, technical documentation, or internal IT processes
Benefits:
- Competitive salary
- Comprehensive benefits
- Great perks
- Professional and career development for Team Members
- Remote work arrangement
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