Application Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Application Engineer administering CRM, contact center, and AI platforms for Pearl, a home-performance ratings company. Automating Customer Operations through integrations, conversational AI, and reliable workflows.
Responsibilities:
- Administer and configure the CRM platform, including objects, properties, workflows, automation, permissions, data quality, and standard integrations
- Implement business-requested CRM changes without outside development support
- Administer the contact center stack across voice, chat, email, and ticketing
- Configure routing rules, escalation paths, SLA logic, queues, business hours, phone, and messaging
- Configure, tune, and maintain AI voice and chat agents
- Maintain prompts, knowledge sources, and connected actions
- Review live AI sessions, identify poor performance, and correct agents
- Build practical AI and agentic automations for data preparation, ticket triage, routine reporting, and content generation
- Connect Customer Operations platforms using APIs, native connectors, and integration tooling
- Monitor integrations and diagnose and resolve data-flow failures
- Document system configurations and connections
- Train team members and maintain runbooks
- Evaluate new tools and recommend them to the Director of Customer Experience and Revenue Operations Manager
- Support testing of platform features and releases
- Participate in customer and agent conversations to inform configuration priorities
- Regularly self-educate on CRM, contact center, and AI agent tooling
Requirements:
- Hands-on experience administering a CRM platform; HubSpot preferred, with Salesforce, Dynamics, or similar acceptable
- Experience with CRM objects and properties, workflow automation, permissions, and data quality
- Hands-on experience administering a contact center or helpdesk platform across voice, chat, and ticketing
- Experience with routing and escalation configuration
- Familiarity with APIs and system connections
- Ability to read API documentation, configure and test integrations, and troubleshoot data-flow problems
- Working familiarity with AI agents and large language model tools
- Experience configuring agents, writing and refining prompts, connecting agents to knowledge sources and actions, and assessing output quality
- Basic agentic automation capability using current AI tooling and low-code or light scripting approaches
- Comfort working with non-deterministic AI output and testing for reliability
- Ability to translate business requirements into working system configurations
- Strong troubleshooting skills across connected systems
- Clear communication with non-technical stakeholders
- Organized and able to manage and independently prioritize a queue of requests
- Required to answer four short questions about hands-on experience as part of the application
Benefits:
- Medical, vision and dental coverage provided at no cost for employees and their families
- Option to purchase upgraded coverage at a minimal cost to employee
- FSA, HSA, and dependent care accounts
- Life insurance coverage
- Employer paid cell phone service
- 401(k) with employer match up to 4%
- Stock options
- 15 vacation days during the calendar year, plus holidays
- Week between Christmas and New Year's Day included as holidays
- Floating holiday for your birthday
- Sick days
- Paid parental leave
- 100% remote work
- Flexible work environment
- Mission-driven, supportive, collaborative environment
- Broad responsibilities with high autonomy
- Diversity and inclusion support
Similar Jobs
Field Application Engineer
Field Application Engineer installing, training, and repairing Formlabs 3D printing systems across the UK and Ireland. Managing customer-site service, travel logistics, and Salesforce documentation.
Field Application Engineer
Field Application Engineer installing, training, repairing, and maintaining Formlabs 3D printing systems. Serving customers across the DACH region with 80%+ travel.
Sales Application Engineer – East US
Sales Application Engineer growing US sensor sales across industrial, medical, and transportation markets. Managing key accounts, winning customers, and providing technical application support.
Commercial Application Engineer
Commercial Application Engineer advancing adhesive technologies for Henkel’s industrial customers. Leading application engineering, laboratory equipment, innovation, and cross-regional commercialization projects.
Senior Application Engineer, Database ETL Programmer
Technical services representative at PowerSchool, a cloud-based K-12 education software provider. Building SQL, database, and ETL integrations for Talent HR, payroll, and workforce systems.
Senior Application Engineer, Database ETL Programmer
Technical services representative developing SQL, ETL, and database integrations for PowerSchool’s cloud-based K-12 education software. Consulting with school districts on payroll, HRIS, ERP, and workforce data solutions.
Application Engineer
Application Engineer applying ThermalWorks’ ultra-efficient, water-free data center cooling systems to customer projects. Reviewing designs, selecting equipment, and supporting installation and startup.
Junior Application Engineer
Ingénieur d'application junior soutenant les produits et procédures d'électrophysiologie de Medtronic. Formation des clients et assistance technique pour les solutions d'ablation cardiaque.
Senior ColdFusion Application Engineer
Senior ColdFusion engineer modernizing and sustaining secure mission applications. Supporting Koniag’s federal government customers through platform engineering, integrations, troubleshooting, and security hardening.
Forward Application Engineer, IoT & AI
Forward Application Engineer deploying AI-powered drone early-warning systems for European defense. Validating IoT hardware and software in live field environments across the EU.
IT Applications Engineer
IT Applications Engineer administering NetSuite, Microsoft 365, Box, and Atlassian platforms at Signant Health. Supporting clinical-trial technology through integrations, automation, incident resolution, and AI adoption.
Senior Platform Engineer – Application Enablement Lead
Senior Platform Engineer enabling AWS applications for Peraton, a national security and enterprise IT provider. Building self-service infrastructure, CI/CD, observability, and secure production support.
Sales Application Engineer
Sales Application Engineer expanding customer accounts and sensor sales for Angst+Pfister’s US entity. Providing technical support and launching sensor products across industrial, medical, and transportation markets.
Field Application Engineer
Field Application Engineer advancing Owens Corning roofing, insulation, and doors innovations through field trials. Validating building performance, guiding commercialization, and training commercial teams.
Senior Application Engineer, HPC and AI for Physics
Senior Application Engineer building NVIDIA HPC and AI software for physics simulations. Developing GPU-accelerated workflows, benchmarks, and research tools for scientific discovery.
Senior Regional Customer Application Engineer – Americas
Senior engineer shaping GE Vernova gas turbine and thermal power solutions for Americas customers. Guiding early data center and power plant architecture, value trades, and proposal readiness.
Applications Engineer
Applications Engineer supporting sales with engineered air pollution control solutions. Designing, costing, quoting, and troubleshooting industrial systems for customers and distributors.
Application Security Engineer
Application Security Engineer securing Moniepoint’s all-in-one financial platform in Nigeria. Assessing vulnerabilities, conducting penetration tests, supporting incident response, and embedding secure development practices.
Sales Application Engineer – East US
Sales Application Engineer growing US sensor sales for Angst+Pfister’s industrial, medical, and transportation customers. Managing key accounts, launching sensor products, and providing technical customer support.
Field Application Engineer
Field Application Engineer supporting Lumentum’s optical products for AI datacenters and GPU clusters. Driving customer design-ins, module troubleshooting, and technical adoption.