Application & Integration Support Engineer
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Job Description
Application and Integration Support Engineer responsible for supporting enterprise applications and system stability. Focused on troubleshooting across Windows and Linux environments for the American Cancer Society.
Responsibilities:
- Troubleshoots complex enterprise application issues by analyzing system logs, error reports, and integration traces
- Contributes to IT project teams by assisting in the design, configuration, and rollout of enterprise applications, integration solutions, and system upgrades
- Assists in planning and executing release cycles by coordinating with cross-functional teams, validating build integrity, performing pre- and post-deployment testing
- Monitors and optimizes application performance across Windows and Linux environments by leveraging monitoring tools
- Identifies inefficiencies in workflows and system operations, recommending and implementing technical process improvements
- Collaborates with Service Desk, Network Operations, and Infrastructure teams to provide Tier 2/3 escalation support for enterprise applications
- Develops and maintains operational documentation, including runbooks, environment configuration guides, and deployment procedures
Requirements:
- Minimum Degree Required: Associate Degree
- Preferred Degree: Bachelor’s Degree
- Relevant IT certifications preferred (e.g., Boomi, Linux+, Microsoft, AWS, ITIL)
- 3 years in IT support or application/system administration
Benefits:
- generous paid time off policy
- medical, dental, retirement benefits
- wellness programs
- professional development programs
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