Application Support Engineer, Entry Level
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Job Description
Application Support Engineer ensuring technical support and maintenance of software products in client environments. Collaborating with teams to optimize existing products and processes.
Responsibilities:
- Responsibility for our software components in customers' operational environments
- Installation, technical support and configuration of our software products
- Independent analysis of support requests and change requests with varying urgency and complexity
- Maintenance of software product releases
- Analysis and optimization of existing products and processes together with process owners
- Close collaboration with service managers, software developers and project managers
- Ensuring agreed SLAs across multiple system landscapes
- Documentation of implemented solutions and processes
- Management of external service providers/customers and coordination of internal interfaces
- Leadership, coordination and technical support of the Application Manager expert group
Requirements:
- Completed vocational training or an equivalent qualification with an IT background
- Good knowledge of at least one operating system (Windows / Linux)
- SQL skills and experience with databases
- Sense of responsibility and a structured, service-oriented way of working, as well as strong team skills
- Strong communication skills with different target groups/stakeholders
- Good and confident German language skills, spoken and written; basic English skills
Benefits:
- Flexible working hours with a flextime model and fully remote work / on-site in the office as required
- 30 days annual leave per year
- Free access to the LinkedIn Learning platform
- Individual training and development opportunities and regular feedback meetings
- Company pension plan
- Fitness area and lounge with a foosball table and games console in the office
- Team events and company parties
- Free cold and hot drinks
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