Application Support Engineer, Entry Level

Posted 69ds ago

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Job Description

Application Support Engineer ensuring technical support and maintenance of software products in client environments. Collaborating with teams to optimize existing products and processes.

Responsibilities:

  • Responsibility for our software components in customers' operational environments
  • Installation, technical support and configuration of our software products
  • Independent analysis of support requests and change requests with varying urgency and complexity
  • Maintenance of software product releases
  • Analysis and optimization of existing products and processes together with process owners
  • Close collaboration with service managers, software developers and project managers
  • Ensuring agreed SLAs across multiple system landscapes
  • Documentation of implemented solutions and processes
  • Management of external service providers/customers and coordination of internal interfaces
  • Leadership, coordination and technical support of the Application Manager expert group

Requirements:

  • Completed vocational training or an equivalent qualification with an IT background
  • Good knowledge of at least one operating system (Windows / Linux)
  • SQL skills and experience with databases
  • Sense of responsibility and a structured, service-oriented way of working, as well as strong team skills
  • Strong communication skills with different target groups/stakeholders
  • Good and confident German language skills, spoken and written; basic English skills

Benefits:

  • Flexible working hours with a flextime model and fully remote work / on-site in the office as required
  • 30 days annual leave per year
  • Free access to the LinkedIn Learning platform
  • Individual training and development opportunities and regular feedback meetings
  • Company pension plan
  • Fitness area and lounge with a foosball table and games console in the office
  • Team events and company parties
  • Free cold and hot drinks