Application Engineer
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Job Description
Application Engineer providing pre-sales technical support for S&C products in the electrical power industry. Collaborating with teams and addressing customer challenges while driving sales.
Responsibilities:
- Serve as a pre-sales technical resource for the regional sales team, offering practical knowledge of S&C products and services and responding to technical inquiries promptly and accurately.
- Support with the regional sales team to continuously seek out information about customer challenges and pain points in support of addressing customer needs and converting opportunities into sales.
- Respond to simple technical inquiries for standard products, conveying accurate information that supports the customer's needs.
- Assist Senior Applications team members to recommend and advise on the viability of sales opportunities, leveraging knowledge of S&C's standard product range.
- Ask effective questions to clarify customer challenges, goals and outcomes and match S&C standard products and solutions with customer specifications, identifying all exceptions, clarifications and deviations for requests for information (RFI's) and requests for quotes (RFQs).
- Collaborate with Product Managers, Engineering and other departments to provide timely and meaningful responses to customer queries on S&C's standard product range.
- Attend customer meetings as a technical resource, creating and presenting presentations, insights and solutions and addressing simple questions to progress opportunities forward.
- Prepare basic-level proposals and technical information for tender submissions.
- Support the creation of product trial proposals, scoping trial agreements, tracking trial data and presenting the results back to the customer in support of system-wide deployment and sales conversion.
- Support new product introduction with the regional sales team and support the successful rollout of new products to customers within the region.
- Assist Senior Sales and Applications team members with providing technical support to Power System Solutions (PSS) concerning applications and customer requirements upon completion of the sale, to inform the project management process for the installation and commissioning phase.
- Represent S&C at industry events and support promotional activities through demonstrating products at the S&C booth or Customer Experience Center (CEC).
- Conduct factory tours and participate in Factory Acceptance Testing (FAT) to guarantee total customer satisfaction.
- Deliver simple product overview and insight pitches to customers and internal stakeholders on new products and applications in support of generating new opportunities and business.
- Assist with reporting on customer and market analysis data obtained throughout the applications support process, and submit product development ideas, new solutions and applications through applicable channels.
- Entertain customer during and outside of business hours, as appropriate, to establish customer relationships necessary to sell S&C's products and services effectively.
- Travel regularly (flying and driving up to 80%) in support of sales and applications activities, customer engagement, industry events, and provide off-hours business support.
- Understand and comply with all applicable company policies and rules.
Requirements:
- Valid driver's license in good standing and clean driving record
- Valid Passport
- Bachelor's Degree in Electrical or Mechanical Engineering or a similar technical degree
- Typically three years of experience within the electrical power industry or equivalent experience.
- Practical knowledge of electrical power system and experience in an applications, or equivalent role.
- Foundational knowledge of medium voltage products, familiarity with industry-recognized electrical codes & standards and ability to read and interpret electrical drawings, wiring schematics and specifications.
- Adequate business acumen and analytical skills with the ability to translate straightforward technical information into solutions, insights and proposals.
- Analytical and problem-solving skills to break down routine problems, diagnose, analyze information, seek input from others and present solutions for consideration.
- Good communication skills (written, verbal, listening and presentation), effective in opening channels of communication, listening to customers' needs and cultivating a healthy, productive and ongoing dialogue.
- Able to present simple and routine information to a variety of audiences, both small face-to-face interactions and formal presentations.
- Good interpersonal skills to establish meaningful relationships built on mutual trust and respect, and foster collaborative working relationships amongst a diverse audience.
- Practical organizational, planning and project management skills, coordinating internal and external resources and juggling several projects and tasks according to priority with the support of leaders and more senior professionals.
- Good industry knowledge of market trends and competitive landscape, with an ability to assess and consider these factors when supporting sales activities.
- Ability to travel as required.
Benefits:
- Medical & Prescription
- Dental
- Vision
- Health Care and Dependent Care Flexible Spending Accounts
- Health Savings Account (HSA)
- Group Life Insurance
- optional Supplemental Life and AD&D Insurance
- Wellbeing Resources including Employee Assistance Program and Family Forming Benefits (i.e., Adoption and Fertility support)
- Vacation Time
- Sick Time
- Paid Holidays and Company Shutdown days
- Short-Term Disability
- Long-Term Disability
- Other Leaves
- Paid Parental Time
- Military Leave
- 401(k) Retirement Savings
- Employee Stock Ownership Plan (KSOP) offering traditional and Roth 401(k) options and an Employee Stock Ownership Plan (ESOP) component
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