Application Engineering Manager
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Job Description
Lead application engineering team providing technical support for customer applications throughout Europe. Focused on integration, training, and facilitating customer satisfaction for effective solutions.
Responsibilities:
- To lead the application engineering team, responsible for technical assistance in the design and integration of customer applications throughout Europe and regions outside of America.
- Provides technical support to sales staff in determining possible applications of company product to customer requirements.
- May prepare and present demonstrations and applications of company product.
- May provide training and follow-up technical support for customers and distributors.
- Adheres to all divisional health and safety regulations.
- Responsible for associate development and daily coaching of direct reports.
- Managing process of product selection assistance, technical support, and custom or modified product requests based on customer specified requirements.
- Daily mentoring of direct and matrix reports, including conducting quarterly reviews and associate development processes.
- Lead continuous improvement projects within Application Engineering department as well as customer-facing initiatives.
- Customer liaison between Product design, Production and other internal departments.
- Communicate professionally via telephone, e-mail and occasionally in person.
- Interprets customer needs and aids the customer in defining technical and commercial requirements.
- Works with sales team (internal and external) to manage assigned accounts for product direction, profitability, growth, and attaining sales objectives.
- Assists in developing standard procedures and policies to support lean methods in the office environment and performance measurement metrics.
- Assists in defining and implementing marketing plans to gain new customers and achieve sales growth objectives.
Requirements:
- Previous technical support, application engineering or customer interfacing experience.
- Experience in leading or supervising associates in a dynamic team environment preferred.
- Demonstrated ability to lead process improvement initiatives.
- Ability to apply effective mentoring methods with focus on associate development.
- Ability to lead by example, sets high standards for effective communications.
- Basic computer skills including Microsoft Office Products (Excel, Word, Power Point & Outlook).
- Previous experience with an ERP/CRM system preferred.
- German language desirable (but not essential).
- Demonstrated ability to learn quickly.
- Excellent oral & written communication skills.
- Superior telephone etiquette.
- Ability to understand and respond to customers in a dynamic, fast-paced environment.
- Demonstrated ability to work independently and in a team environment.
- Ability to work well in stressful situations and to remain calm and positive.
- Ability to manage multiple tasks with frequent interruptions.
- Ability to work with different cultures.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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