Application Support Engineer
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Job Description
Application Support Engineer responsible for resolving application and infrastructure issues in customer-hosted environments at Lumin Digital. Collaborating with internal teams to ensure smooth client operations.
Responsibilities:
- Manage and resolve application and infrastructure issues in customer-hosted environments
- Troubleshoot reported issues and collaborate with internal teams
- Triage, prioritize, and resolve customer-reported issues in a timely manner
- Follow established runbooks to efficiently resolve known issues
- Conduct thorough troubleshooting for unfamiliar or complex issues, minimizing downtime
- Collect diagnostic details and relevant logs, escalating advanced or complex issues appropriately
- Provide clear, consistent, and timely updates to customers to ensure transparency and build trust
- Collaborate closely with customers, developers, and site reliability engineers to resolve technical problems
- Participate in a 24x7 on-call rotation, responding swiftly to urgent incidents affecting mission-critical applications
Requirements:
- Bachelor’s degree in Computer Science or a related field, or equivalent combination of education and experience required
- Minimum of two (2) years of experience in an application support role required
- Hands-on experience with incident tracking and collaboration tools such as Jira, Confluence, or similar Atlassian software
- Experience supporting and troubleshooting hosted applications in a production environment required
- Experience in the digital banking/financial technology (FinTech) industry preferred
Benefits:
- Health insurance
- Professional development opportunities
- Minimal travel requirements
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