Applications Support Analyst – Oracle Fusion Cloud
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Job Description
Applications Support Analyst supporting Oracle Fusion Cloud for an international industrial company. Contributing to implementation, incident resolution, security administration and long-term platform evolution.
Responsibilities:
- Investigate, analyse and resolve incidents and requests related to enterprise applications
- Provide functional support across Oracle Fusion Cloud applications
- Collaborate with internal teams and external support partners
- Manage escalations and follow issues through to resolution
- Work in line with established SLAs while understanding business priorities and urgency
- Identify opportunities to improve system performance, stability and user experience
- Understand stakeholder needs and translate business requirements into effective solutions
- Contribute to Oracle implementation and enhancement projects
- Maintain and administer Oracle Fusion security roles and Data Access Sets
- Create and maintain support documentation for service delivery and knowledge sharing
- Support internal users and contribute to continuous improvement and evolution of the Oracle Fusion Cloud platform
Requirements:
- At least 2 years of experience as an Application Support Analyst, Implementation Consultant or in a similar role involving direct interaction with end users
- At least 2 years of experience with Oracle Fusion Cloud; alternatively, at least 1 year of Oracle Fusion Cloud experience combined with previous hands-on experience with Oracle E-Business Suite (EBS)
- Experience working across multiple Oracle modules
- Professional proficiency in both English and Spanish
- Strong analytical and problem-solving skills
- Good communication and interpersonal skills
- Ability to manage multiple priorities and adapt to changing business requirements
- High level of autonomy, ownership and personal accountability
- Results-driven mindset and commitment to delivering a high-quality service
Benefits:
- Home-based position from anywhere in Spain or Portugal
- International working environment
- Permanent position
- Long-term role within the Enterprise Applications team
- Involvement in Oracle implementation followed by long-term support and evolution
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