L3 Support Engineer
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Job Description
L3 Support Engineer building complex Azure, security, networking and backup solutions. Delivering designs and deployments for Babble’s cloud technology customers.
Responsibilities:
- Lead hands-on implementation on complex, high-risk or multi-domain projects
- Build, configure and deploy Microsoft Azure environments, landing zones, management groups, subscriptions, Azure Policy, RBAC and cost governance
- Implement Azure networking, hybrid connectivity, firewalls, VPNs, private endpoints and DNS
- Deploy identity and access solutions including Microsoft Entra ID, hybrid identity, Conditional Access and Privileged Identity Management
- Deliver Azure Virtual Desktop and Windows 365 deployments end to end
- Plan and execute server, workload and data migrations to Azure
- Implement Azure Backup and Azure Site Recovery, including recovery testing
- Configure security and monitoring across Azure and Microsoft 365
- Automate deployment and configuration using PowerShell, Azure CLI and Infrastructure as Code
- Deploy and configure Microsoft 365, Intune, Sophos, Mimecast and Acronis solutions
- Act as final technical escalation point for complex issues
- Produce High-Level Designs, Low-Level Designs and Statements of Work
- Provide technical guidance and design assurance throughout delivery
- Support pre-sales technical activities and customer scoping
- Conduct technical design reviews and secure customer sign-off
- Define technical standards, deployment checklists, configuration baselines and design templates
- Validate UAT results and technical acceptance
- Mentor Level 1 and Level 2 engineers
- Collaborate with Support Desk, NOC, Product Managers and Solution Leads
- Identify and communicate project risks, design constraints and technical dependencies
- Lead post-implementation design reviews and capture lessons learned
- Maintain expert technical skills and vendor certifications across the Babble solution portfolio
Requirements:
- Extensive hands-on experience personally deploying and configuring production Microsoft Azure environments, including networking, identity, compute, Azure Virtual Desktop, migration and BCDR
- Candidates must evidence solutions they built themselves, not only solutions they designed or oversaw
- Proven scripting and automation capability in PowerShell
- Working experience of Infrastructure as Code
- Hands-on deployment experience across Modern Workplace, Cyber Security, Backup/DR and Networking
- Experience ideally including Microsoft, Sophos, Mimecast and Acronis platforms
- Demonstrable design authorship of High-Level Designs, Low-Level Designs and Statements of Work
- Pre-sales technical experience
- Track record of mentoring and raising the technical capability of a delivery team
- Microsoft Certified: Azure Solutions Architect Expert (AZ-305), or current successor certification — desired
- Microsoft Certified: Cybersecurity Architect Expert (SC-100), or current successor certification — desired
- Microsoft 365 Certified: Administrator Expert (MS-102), or current successor certification — desired
- Sophos Certified Architect certifications and corresponding Sophos Certified Engineer prerequisites — desired
- Acronis Certified Engineer (Cyber Protect) — desired
- Mimecast Certified Product Professional, Advanced level — desired
- PRINCE2 7th Edition Practitioner or equivalent — advantageous
- ITIL 4 Foundation or ITIL Version 5 Foundation — advantageous
- CISSP or equivalent senior security certification; CompTIA Security+ is an acceptable foundational alternative — advantageous
- CrowdStrike Falcon certifications such as CCFA or CCFR — advantageous
- Familiarity with Falcon Complete managed detection and response service
- Stable internet connection
- Suitable home setup with desk and chair in a quiet space
- Solution to mitigate load shedding; working from a public space is not an acceptable solution
Benefits:
- Risk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits
- 22 days holiday Balance PLUS UK Bank Holidays
- Increased annual leave based on length of service
- 5% allowance based on basic salary that can be towards Medical Aid
- UPS provided to assist with load shedding (2-4hrs power for a laptop)
- Babble issued laptop
- Annual Company Celebrations
- Home-based working arrangement
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