Associate Application Support Consultant, Swedish
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Job Description
Associate Application Support Consultant supporting Unit4 ERP customers in Poland. Resolving application issues, managing escalations, and improving customer service.
Responsibilities:
- Serve as the first point of contact for customers with IT and business application questions
- Provide professional, efficient, and effective support for Unit4 solutions
- Progress support issues through to resolution, liaising with colleagues and R&D as appropriate
- Investigate, process, and document application defects
- Highlight potential escalation risks and coordinate additional investigation resources
- Handle customer escalations and own complicated issues while keeping customers updated
- Comply with information security requirements, business procedures, policies, and ISO standards
- Investigate, document, and present process improvements to enhance customer experience
- Identify service improvement or chargeable activity opportunities and raise them through appropriate channels
- Maintain a personal development plan covering product, technical, and soft skills
- Train and mentor less experienced team members on product knowledge, skills, and processes
- Work collaboratively to assist colleagues
Requirements:
- Strong communication skills
- Fluent in English, verbal and written
- Swedish is an additional asset, not a necessity
- Good analytical and problem-solving abilities
- Financial/accounting background is a plus
- Common knowledge of Microsoft technologies, workplace processes, and IT infrastructure
- Exceptional customer-facing skills and understanding of exceptional customer service
- Finance background or experience using financial systems is an advantage
- Previous experience in a customer service environment is an advantage
- Ability to manage time, prioritize workload, and meet deadlines
- Friendly and professional manner with a positive approach
- Ability to use initiative and work independently and as part of a team
- Ability to work in a dual working environment
- Knowledge of a Unit4 ERP module or other modules is an asset
- Knowledge or experience with ServiceNow and ITIL
- May require security clearance for customer projects and access to sensitive customer data
- May require background checks, including criminal record declaration, right to work, personal identification, and work history, subject to local laws
Benefits:
- Flexible Leave Paid Time Off policy
- Remote working opportunities
- Global Wellbeing Days
- Culture built on trust and accountability, with freedom and autonomy
- Growth opportunities, tools, and guidance for development
- Talented colleagues, role models, and mentors
- Sustainability initiatives, including Environmental, Social, and Governance strategy and Act4Good programme
- Safe and inclusive working environment
- Employee Resource Groups open to all
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