Veterinary Consultant
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Job Description
Veterinary Consultant providing phone consultations and diagnostic support for IDEXX veterinary customers. Interpreting laboratory and point-of-care results to guide diagnosis and case management.
Responsibilities:
- Provide high-quality phone consultations about diagnostic testing
- Explain the clinical value of tests, interpret reference lab and point-of-care results, and recommend next steps for diagnosis and case management
- Understand Reference Laboratories, VetLab, and Rapid Assay tests, including specimen requirements, clinical utility, and interpretation of IDEXX-exclusive tests
- Understand SNAP and VetLab point-of-care test technology
- Handle specimen handling and sample interference questions
- Work through customer questions, concerns, or discrepancies about lab and point-of-care results
- Support CAG customer support, sales, and technical support teams through training and regular meetings
- Participate in IDEXX educational and organizational meetings
- Log all consultation details in the Customer Relationship Management (CRM) system
Requirements:
- DVM or equivalent is required
- Typically, 5+ years of experience in clinical practice
- Ability to build an in-depth understanding of diagnostic test technology, including technical specifications and medical application
- Excellent verbal and written communication skills
- Strong interpersonal skills and a service-oriented attitude
- Strong organizational skills, including time management, multitasking, and coordinating with others
- High self-motivation and the ability to work with minimal supervision
- Familiarity with current topics and issues in clinical veterinary medicine
- Computer skills, or the willingness to learn the required systems
- A dedicated, quiet office space
- High-speed internet with minimum speeds of 60 Mb/s download and 10 Mb/s upload, with hardwire access
- Previous experience with or knowledge of IDEXX products and services preferred
Benefits:
- Opportunity for annual cash bonus
- Health / Dental / Vision benefits starting day one
- 5% matching 401k
- Employee stock purchase plan
- Paid time off
- Continuing education allowance
- Licensure and professional dues support
- Pet insurance
- Mental health resources
- Volunteer paid days off
- Foundation donation matching
- Virtual onboarding
- Competitive compensation, incentives, and benefits
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