Associate, Customer Care – English
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote customer care associate supporting customers of KnowFully Learning Group, a continuing education provider for finance, accounting, and healthcare professionals. Handling inquiries, resolving issues, and identifying sales leads.
Responsibilities:
- Act as a liaison and provide product and service guidance to customers
- Resolve emerging customer problems accurately and efficiently
- Manage large volumes of incoming customer inquiries via phone, email, live chat, and other channels
- Identify and assess customer needs to achieve satisfaction
- Build sustainable relationships through open and interactive communication
- Provide accurate, valid, and complete information using appropriate methods and tools
- Handle complaints and provide solutions and alternatives within required time limits
- Follow up to ensure issue resolution
- Maintain records of customer interactions in required systems
- Follow communication procedures, guidelines, and policies
- Engage customers proactively
- Identify sales leads
- Support sales goals and excellent service standards to maintain high customer satisfaction
Requirements:
- Excellent verbal and written communication skills
- Excellent interpersonal, relationship-building, and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong computer and data entry skills
- Microsoft Office proficiency preferred
- Ability to multitask in a fast-paced environment
- Proper phone and email etiquette
- Ability to work independently and as part of a team
- Ability to adapt to changing company and department needs
- Cooperative, professional, and positive attitude
- Ability to function in a high-paced and sometimes stressful environment
- College degree or equivalent work experience preferred
- Familiarity with CRM and Zendesk systems and practices
- Microsoft Dynamics experience preferred
- Prolonged periods of sitting at a desk and working on a computer
- Availability for Monday–Thursday shifts of 8:30 AM–5:00 PM or 11:30 AM–8:00 PM EST, Friday 9:30 AM–6:00 PM EST, and approximately one Saturday shift per month
Benefits:
- Comprehensive benefits package including health, dental, vision, life, and disability insurance
- Paid time off
- 401(k) retirement plan with employer match
Similar Jobs
Gateway Support Representative
Gateway Support Representative troubleshooting payment gateway, software, and hardware issues for U.S. Bank and Elavon merchants. Providing phone and email technical support while escalating complex cases.
Healthcare Customer Service Representative
Remote healthcare customer service representative handling complex provider and Veteran inquiries for TEKsystems. Researching referrals, dental, credentialing, VA personnel, and urgent-care issues across databases.
Customer Service Representative – Email & Chat Support
Remote customer service representative supporting online shoppers through email and chat for TEKsystems. Resolving transaction issues, updating accounts, and escalating customer concerns.
Customer Service Representative
Remote customer service representative supporting mechanical lock consumers for TEKsystems. Handling technical calls, troubleshooting products, and guiding installation and repair requests.
Customer Service Representative – Sporting Goods Manufacturer
Kundenservice-Mitarbeiter für TRETMANN, eine wachsende Sportgeräte-Marke. Betreuung von Amazon-Kunden, Bestellungen, Retouren und technischen Anliegen im 100% Homeoffice.
Clinical Support Representative
Clinical Support Representative supporting gastroenterology patients through appointment scheduling, triage, refills, and clinical coordination. Fully remote role serving the Atlanta Patient Service Center.
Customer Service Representative
FEMA call center representative assisting disaster survivors with registrations, status inquiries, and referrals. Processing caller information while protecting sensitive data under strict security requirements.
Customer Care Representative – Spanish/English
Spanish-English Customer Care Representative assisting families and schools with scholarship inquiries, applications, and funding status. Supporting student registration through remote customer service.
Customer Service Specialist
Customer Service Specialist supporting Vector Airport Systems’ airport SaaS revenue solution. Resolving account, invoice, payment, and collections inquiries remotely for Pacific Time customers.
Consumer Support Specialist
Consumer Support Specialist supporting Perplexity AI’s AI-powered search users across channels. Troubleshooting products, surfacing user insights, and automating support operations.
Customer Service Manager
Customer Service Manager overseeing ERP managed services and customer governance at AZTEKA Consulting. Managing SLAs, KPIs, escalations, service reviews, and continuous improvements.
Inside Sales Support Specialist
Home-based Inside Sales Support Specialist managing customer orders, quotes, and records for a U.S. industrial pipe, valve, and fitting manufacturer. Supporting customers and internal operations.
Customer Service Representative
Customer Service Representative supporting RealTruck truck, Jeep, Bronco, and off-road accessory customers. Resolving product, warranty, installation, and technical issues across phone, email, chat, and social media.
Customer Support Specialist
Customer Support Specialist supporting fitness businesses using ClubReady’s club management software. Resolving customer issues across phone, chat, Zoom, and Zendesk.
Customer Service Consultant
Remote customer service consultant guiding CarMax customers through online and phone-based used-car purchases. Recommending vehicles, coordinating financing, appraisals, and delivery.
Patient Technology Support Specialist
Patient technology support specialist helping Aviary Health patients access virtual cardiac rehabilitation. Troubleshooting tablets, connectivity, Zoom, and apps while supporting retention and clinical outcomes.
Customer Service Representative, English/Spanish Bilingual
Customer Service Representative supporting fleet accounts, owner-operators, and consumers for Fleetworthy’s fleet-readiness technology suite. Resolving inquiries across phone, chat, and email.
Customer Support Team Lead
Customer Support Team Lead guiding regional teams supporting CAI Software’s Maritech cloud ERP for seafood manufacturers. Managing performance, escalations, SLAs, and continuous support improvements.
Customer Support Agent
Remote Customer Support Agent managing phone, chat, and email support for global health and wellness brands. Driving retention, upselling, and customer loyalty on overnight US-time-zone shifts.
Working Student – Customer Support
Werkstudentische Kundenbetreuung für Johner Instituts digitale E-Learning-Plattform Auditgarant. Bearbeitung von Nutzeranfragen und Pflege positiver Kundenbeziehungen auf Deutsch und Englisch.