Behavioral Health Consultant II
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Job Description
Behavioral Health Consultant II providing 24/7 crisis line services for up to 10 million lives in Massachusetts. Responsibilities include crisis intervention, assessment, and referral to behavioral health providers.
Responsibilities:
- Providing 24/7 Behavioral Health and Behavioral Health crisis line services
- Responding to initial customer contacts and requests for services
- Assessing client requests and determining appropriate course of action
- Providing telephone support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s)
- Managing Critical Incident Stress Debriefing requests
- Assessing members and assisting them in accessing behavioral healthcare benefits available under their health plan
- Applying specialized knowledge in substance abuse, domestic abuse, grief counseling, workplace problems, and management consultation
Requirements:
- Requires a HS diploma or equivalent
- Minimum of 5 years of direct psychiatric and/or substance abuse experience
- Prior managed care experience
- Current unrestricted license such as LPC, LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor in applicable state(s)
- MA/MS preferred
- Independent licensure preferred
- Crisis call center experience preferred
Benefits:
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
- paid holidays
- Paid Time Off
- medical
- dental
- vision
- short and long term disability benefits
- wellness programs
- financial education resources
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