Bilingual Financial Eligibility Specialist
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Job Description
Bilingual Financial Eligibility Specialist helping members access federal and state benefits and improving their health and well-being. It's a fast-paced environment requiring strong organization and communication skills.
Responsibilities:
- Conduct outreach via mail and telephone to educate and inform members about available state and federal benefits (i.e., Medicaid, SNAP, and Energy Assistance).
- Support members throughout the enrollment process for various programs, handling necessary paperwork and following up with agencies as needed.
- Triaging incoming referrals for members needing social services and financial assistance, providing operational and administrative support across the team.
- Utilize an internal resource library to identify appropriate services, including transportation, financial aid, food support, and medication discounts, to meet member needs.
- Collaborate with other teams to ensure comprehensive support for all member inquiries and needs.
- Conduct follow-up communication with local organizations to ascertain ongoing support for members.
- Meet or exceed performance and quality goals while providing outbound (and at times inbound) call support for members seeking assistance.
Requirements:
- Bilingual skills in English and Spanish proficiency OR in Haitian-Creole.
- Strong understanding of federal and state programs, especially Medicaid, SNAP, and other social services.
- Exceptional communication skills with a desire to help and exceed member expectations.
- Ability to juggle multiple priorities effectively in a fast-paced, dynamic environment.
- Proven organizational skills with a high attention to detail.
- Proficient in utilizing various technologies and tools to enhance service delivery.
- A proactive and positive team player with a "can-do" attitude.
- 3+ years in a customer or patient-serving role, with previous experience in social services or financial eligibility preferred.
Benefits:
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
- And more....
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