Bilingual Healthcare Customer Service Representative
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Job Description
Bilingual Spanish-English representative handling healthcare customer inquiries for TP, a global digital business services provider. Resolving issues across phone, email, chat, and social media.
Responsibilities:
- Serve as a primary point of contact for clients
- Manage inbound and outbound customer communications
- Use web-based tools to resolve customer inquiries
- Field customer inquiries and develop responses to questions, issues, and concerns
- Connect with customers via phone, email, chat, and/or social media
- Resolve and de-escalate customer issues
- Escalate interactions when necessary
- Respond to assistance requests and/or process payments
- Track call-related information for auditing and reporting
- Provide feedback on call issues
- Meet defined sales objectives
Requirements:
- Bilingual Spanish/English
- Minimum 6 months of customer service experience
- Must be over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfortable with desktop computer systems
- 6 months of call center experience preferred
- Minimum 6 months of sales experience
- Ability to use Windows operating systems
- Able to work independently
- Ability to stay composed and objective
- Superior negotiating skills
- Ability to collaborate with team members, supervisors, and support departments
- Outstanding communication, listening, and analytical skills
- Strong organizational and problem-solving skills
- Ability to prioritize tasks and work well under pressure
- Ability to work within a structured schedule with a variety of shifts
- Sharp critical thinking skills
- Dedicated workspace near router for hardwired Ethernet connection
- Minimum internet speed of 15 Mbps download and 10 Mbps upload
- ISP latency under 50ms
- Internet connection cannot be satellite, mobile data/hotspots, P2P, or VPN
- Proof of internet speed required
- Employment restricted to residents of AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, or WY
Benefits:
- Medical, vision, and dental health benefits
- Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs as eligible
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
- Career advancement opportunities
- Inclusive and diverse workplace culture
- Support for active-duty service members, veterans, and military families
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