Healthcare Customer Service Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote Healthcare Customer Service Representative resolving client inquiries by phone, email, chat, and social media. Supporting TP, a global digital business services provider, with issue resolution and payment processing.
Responsibilities:
- Field customer inquiries and resolve varying questions, issues, and concerns
- Connect with customers via phone, email, chat, and/or social media
- Calmly resolve and de-escalate issues
- Escalate interactions when necessary and appropriate
- Respond to assistance requests and/or process payments
- Track call-related information for auditing and reporting
- Provide feedback on call issues
- Upsell when required
Requirements:
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems
- General knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
- Ability to follow established procedures
- Ability to collaborate effectively with team members, supervisors, and support departments
- Outstanding communication, listening, and analytical skills
- Strong organizational and problem-solving skills
- Ability to prioritize tasks and work well under pressure
- Open-minded approach to feedback, evolving policies, and a structured schedule with varied shifts
- Sharp critical thinking skills
- Proactive problem-solving approach
- Dedicated workspace near router for hardwired Ethernet connection
- Minimum internet speed of 15 Mbps download / 10 Mbps upload
- ISP latency under 50ms
- Internet connection cannot be satellite, mobile data/hotspots, P2P, or VPN
- Proof of internet speed required
Benefits:
- Medical, vision, and dental health benefits
- Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs as eligible
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
- Career advancement opportunities
- Inclusive and diverse workplace culture
- Support for active-duty service members, veterans, and military families
- Reasonable accommodation during the application process
Similar Jobs
Customer Service Representative
Customer Service Representative handling client communications and resolving inquiries for TP, a global digital business services provider. Delivering remote support through web-based tools, de-escalation, auditing, and upselling.
Bilingual Healthcare Customer Service Representative
Bilingual Spanish-English representative handling healthcare customer inquiries for TP, a global digital business services provider. Resolving issues across phone, email, chat, and social media.
Healthcare Customer Service Representative
Healthcare customer service representative handling customer inquiries for TP, a global digital business services provider. Resolving issues across phone, email, chat, and social media.
Healthcare Customer Service Representative
Remote healthcare customer service representative handling phone, email, chat, and social inquiries for TP’s digital business services. Resolving issues, processing payments, and supporting customer satisfaction.
Team Lead, Customer Service – Business Travel
Teamlead Customer Support für Lanes & Planes, eine digitale B2B-Geschäftsreiseplattform. Führung des Transport-Supportteams und datengetriebene Prozessoptimierung.
Team Lead, Customer Service
Team Lead managing customer service for finanzen.net’s brokerage and investment platform. Driving team performance, quality, process optimization, and AI-enabled service operations.
Spanish-Speaking Customer Support
Spanish-speaking customer support handling accounts, billing, and technical questions. Fully remote role based in mainland Portugal with rotating 24/7 shifts.
Application Support Specialist
Application Support Specialist monitoring ACES production applications, integrations, and automated processes. Troubleshooting incidents, resolving data issues, and improving application stability.
Call Center – FNOL Customer Service Representative
Remote FNOL customer service representative handling inbound property damage claims for a subrogation company. Recording claims, analyzing photos, and providing customer support.
Customer Service Representative
Remote customer service representative supporting the USCG National Maritime Center’s Merchant Mariner credentialing inquiries. Handling telephone, email, and chat-based assistance for Iron Mountain Solutions’ government contract.
Customer Support Specialist – Emergency Response
Wildfire Response Specialist monitoring Frontline’s connected wildfire defense systems and supporting customers during emergencies. Troubleshooting systems, coordinating response, and improving readiness for wildfire events.
Support Specialist, Tier 1
Support Specialist resolving high-volume account, billing, and plan tickets for Runway’s AI creative platform. Applying playbooks, escalating technical issues, and identifying new support macros.
Customer Service Representative
Dutch-speaking outbound representative contacting MRA E-Bike Center customers about e-bike maintenance. Scheduling service appointments, filling workshop capacity, and documenting follow-ups.
Customer Service Representative
Customer Service Representative supporting Modivcare members with non-emergency medical transportation questions and reservations. Resolving concerns, documenting interactions, and entering accurate trip data from home.
Customer Service Representative
Modivcare customer service representative supporting West Virginia members with transportation questions, reservations, complaints, and trip documentation. Remote contact-center role serving 24/7/365 operations.
Customer Service Representative
Customer Service Representative supporting Modivcare members with transportation questions, reservations, and complaints. Documenting trip data and delivering service in a 24/7/365 contact center.
Customer Service Representative
Remote Virginia Customer Service Representative coordinating non-emergency medical transportation for Modivcare members. Handling reservations, complaints, trip data entry, and 24/7 contact-center support.
Customer Service Representative
Customer Service Representative supporting Modivcare’s non-emergency transportation services from Arizona. Handling member inquiries, reservations, complaints, and accurate trip documentation in a 24/7 contact center.
Customer Experience Manager
Customer Experience Manager analyzing customer feedback, CSAT, and NPS for Caylent, an AI-first cloud services company. Delivering dashboards and recommendations that improve satisfaction and loyalty.
Customer Experience Manager
Customer Experience Manager analyzing CSAT, NPS, and feedback for Caylent, an AI-first cloud services company. Translating customer sentiment into strategic recommendations and leadership reporting.