Healthcare Customer Service Representative
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Job Description
Healthcare customer service representative handling customer inquiries for TP, a global digital business services provider. Resolving issues across phone, email, chat, and social media.
Responsibilities:
- Field customer inquiries by finding innovative responses to questions, issues, and concerns
- Connect with customers via phone, email, chat, and/or social media
- Resolve and de-escalate customer issues
- Escalate interactions when necessary and appropriate
- Respond to assistance requests and/or process payments
- Track call-related information for auditing and reporting
- Provide feedback on call issues
- Upsell when required
Requirements:
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
- Dedicated workspace near the router for a hardwired Ethernet connection
- Internet speed of at least 15 Mbps download and 10 Mbps upload
- ISP latency under 50ms
- Internet connection cannot be satellite, mobile data, P2P, or VPN
- Proof of internet speed required
- Ability to follow established procedures
- Ability to collaborate with team members, supervisors, and support departments
- Outstanding communication, listening, and analytical skills
- Strong organizational and problem-solving skills
- Ability to prioritize tasks and work well under pressure
- Ability to work within a structured schedule with a variety of shifts
- Sharp critical thinking skills
- Customer service and/or sales experience preferred
- College degree preferred but not required
Benefits:
- Medical, vision, and dental health benefits
- Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs as eligible
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
- Career advancement opportunities
- Inclusive and diverse workplace culture
- Support for active-duty service members, veterans, and military families
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