Bilingual Referral Coordinator, Spanish Speaking
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Job Description
Bilingual Referral Coordinator coordinating referrals, insurance verification, and appointments for Pair Team’s underserved Medicaid and Medicare patients. Remote U.S. role requiring English-Spanish fluency and PST hours.
Responsibilities:
- Process, track, and coordinate patient referrals to ensure timely scheduling of appointments
- Schedule PCP, dental, vision, specialist, and transportation appointments for patients
- Verify patient insurance eligibility and confirm patient’s in-network PCP
- Coordinate Release of Information (ROI) and Authorized Representative (AR) requests
- Maintain accurate documentation of communications and referral activities in internal systems
- Collaborate cross-functionally with care team members to support continuity of care and high-quality patient experiences
- Contribute to continuous process improvements in referral workflows and scheduling efficiency
- Serve as the scheduling backbone of Pair Team’s care coordination model
- Work closely with Case Managers, providers, and health plans to ensure smooth transitions between services while maintaining clear communication and HIPAA compliance
Requirements:
- Fluency in English and Spanish (written and verbal)
- 1+ years of experience in healthcare operations, referral coordination, or appointment scheduling in a fast-paced healthcare environment
- Previous experience as a Referral Coordinator, Scheduling Coordinator, or in a healthcare administrative role strongly preferred
- Proven ability to manage high-volume scheduling and referral workflows while maintaining accuracy and attention to detail
- Strong organizational skills with experience navigating multiple systems, calendars, and priorities simultaneously
- Comfort navigating insurance portals, verifying eligibility, and confirming provider/network information to support timely scheduling
- Excellent written and verbal communication skills, with the ability to coordinate with patients, providers, and care teams professionally and empathetically
- Proficiency with technology such as Google Suite, Slack, and data tools (e.g., Looker or comparable platforms)
- Reliable, HIPAA-compliant home workspace with stable internet connection
- A commitment to improving healthcare access for underserved communities
- Must be based in the United States
- Must work PST hours
- Participation in E-Verify to verify employment eligibility for new hires
- Passing a pre-employment background check, including criminal history, reference checks, and driving records if a role requires vehicle use
Benefits:
- Comprehensive health, vision & dental insurance
- 401k plan
- Flexible vacation policy – take the time you need to recharge
- We provide the equipment needed for the role - laptop, monitor, etc.
- Monthly $100 work from home expense stipend for your WFH days
- Mileage/gas reimbursement for your on-site days, if applicable
- Opportunity for rapid career progression with plenty of room for personal growth!
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