Bilingual Medical Receptionist – Primary Care
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Job Description
Remote bilingual medical receptionist supporting a U.S. primary care practice. Managing calls, appointments, records, transportation coordination, and eClinicalWorks workflows.
Responsibilities:
- Serve as a primary contact for patient inquiries using RingCentral phone systems
- Answer incoming calls, return voicemails promptly, and maintain excellent phone etiquette
- Manage and coordinate patient appointments efficiently within eClinicalWorks (eCW)
- Process incoming and outgoing faxes
- Attach medical records and scanned documents directly to patient charts in eCW
- Manage daily administrative encounter tasks
- Assist with coordinating patient transportation
- Support clinic workflows to enhance patient access and satisfaction
- Collaborate with the existing clinic team to maintain daily front-desk coverage, consistency, and exceptional patient care
Requirements:
- Fluent verbal and written communication skills in both English and Spanish (Required)
- Hands-on experience in a U.S. medical office, healthcare clinic, or front desk administration setting
- Hands-on experience navigating eClinicalWorks (eCW) for patient scheduling, charting, and administrative encounters (strongly preferred / required)
- Demonstrated expertise in patient scheduling, multi-line phone management, document processing, and administrative task organization
- Strong work ethic, high reliability, attention to detail, and professional interpersonal communication skills
- Full-time contractor position, 40 hours per week
- Availability Monday through Friday, 8am–5pm EST
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