Bilingual Service Desk Analyst – Fluent Spanish
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Job Description
Profissional Bilíngue - Espanhol fluente atuando no suporte a usuários de tecnologia e ferramentas de help desk. Responsável por resolver incidentes e requisições em português e espanhol.
Responsibilities:
- Responsible for handling tickets and providing first-level support to users, ensuring prompt resolution of incidents and service requests.
- Will register, triage, monitor and escalate tickets, providing remote support in Portuguese and Spanish.
Requirements:
- Fluent Spanish
- Prior experience in Service Desk, Technical Support or Help Desk
- Strong verbal and written communication skills
- Experience with user support and ticketing tools
- Familiarity with Windows, Office 365 and basic hardware and software support
Benefits:
- Meal allowance or meal voucher
- Discounts on courses, universities and language schools
- Stefanini Academy — platform with free, up-to-date online courses with certificates
- Mentoring
- Benefits club for medical consultations and exams
- Health insurance
- Dental insurance
- Discounts and perks at partner establishments
- Travel club
- Pet care benefits (employee pet care program)
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