Bilingual Spanish Customer Service Representative
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Job Description
Bilingual Spanish customer service representative supporting individuals remotely. Connecting people to emergency shelter and resources through call center systems.
Responsibilities:
- Provide critical customer support to individuals
- Connect people to emergency shelter and resources
- Assist customers while navigating multiple systems
- Work from home in a 100% remote customer service role
- Complete orientation and training with 100% attendance
- Demonstrate computer and internet setup during interview
Requirements:
- Fluent bilingual Spanish/English speakers, spoken and written
- Call center or customer service experience
- Remote work experience is a plus
- Tech-savvy with ability to navigate multiple systems
- 100% attendance required for orientation and training, no exceptions
- Open availability required, including weekends
- Must reside and plan to work from home in FL, GA, NC, MI, PA, SC, TX, or VA only
- Windows 11-based PC; no Macs or Chromebooks
- Dual monitors
- Recent-generation Intel i5, i7, or i9 processor, or AMD Ryzen 5, 7, or 9 processor
- At least 16 GB RAM, with 12 GB usable
- CPU utilization of 50% or less
- Computer with an Ethernet (RJ-45) port
- Wired Ethernet internet connection; Wi-Fi is not allowed
- Download speed of at least 20 Mbps
- Upload speed of at least 10 Mbps
- Ping of 20 ms or less
- Technical requirements verified during interview
- Must join interview from intended work computer with camera on and screen-sharing capability
- Must provide screenshots confirming Windows 11, internet speed, at least 16 GB RAM, and wired Ethernet connection
Benefits:
- Additional potential for an attendance bonus
- W2 employee status
- Remote work from home
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