Billing and Reimbursement Customer Service Representative
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Job Description
Customer Service Representative in the Billing department of Clarity Clinic. Handling patient communications, payments, and supporting collection processes with confidentiality.
Responsibilities:
- Ensure that patients are treated with the highest level of confidentiality and professionalism
- Maintain incoming patient calls and responding to voicemails promptly, courteously, and professionally while de-escalating situations involving dissatisfied customers by offering assistance and support
- Assists billing staff with basic office duties (i.e., pulling notes, EOBs, payment receipts etc..) as needed
- Manage the patient billing emails and portal messages with prompt resolution in a courteous and professional manner
- Support as Liaison between billing and operations, offering support as it relates to billing and patient balance inquiries
- Responsible for Self-Pay AR and management of accounts with credit cards on file
- Collects patient payments and assists in posting payments as it relates to our collection processes
- Responsible for reviewing, identifying, and sending qualified accounts to collections
- Identify patient and insurance credits/refunds
- Create and manage patient payment plans
- Manage and run weekly statement files
- Responsible for return mail
- Handle mailing secondary claims to insurance companies, attaching copies of primary EOB
- Handle mailing collection letters to both insurance and patient as instructed by collection staff
- Work various tasks assigned as needed
- Maintain the strictest confidentiality according to the guidelines of company policies
- Stay abreast of and comply with all state and federal laws including HIPAA, ADA, OSHA, and FLSA
- Attend meetings as required
- Participate in development and training activities as required by management
- Adapt to change in positive and professional manner
Requirements:
- BS/BA degree preferred or two years of medical billing and customer service experience is preferred
- Heavy focus on high volume phone calls and emails
- Bilingual is a plus
Benefits:
- Health insurance
- Professional development
- Paid time off
- Remote work options
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