Business Analytics Engineer
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Job Description
Business Analytics Engineer at Otis responsible for data analysis and dashboard development for sales and field operations. Engaging with AI tools and ensuring data accuracy across sources.
Responsibilities:
- Analyze sales, repair, and upgrade performance data to identify trends, opportunities, and risks across the US & Canada field organizations
- Design and develop dashboards, reports, and data visualizations that translate complex data into clear, actionable insights for Sales, Field Operations, and Leadership
- Develop working fluency in the elevator business: unit profiles, component knowledge, contract basics, and the KPIs that drive rep behavior
- Build and maintain data models that support long ‑ term strategy for repair revenue growth, customer conversion, and sales productivity
- Conduct deep ‑ dive analytics on customer behavior, portfolio performance, and service history to recommend targeted upgrade and repair strategies
- Support business case development for new repair programs, pricing initiatives, and process improvements using data ‑ driven insights
- Ensure data accuracy, governance, and integrity across multiple sources
- Contribute to metadata documentation efforts
- Evaluate business processes to identify areas for AI workflow optimization
Requirements:
- Bachelor’s degree or equivalent experience required
- Proficiency in data modeling and translating to PowerBI, Sigma, or other modern cloud BI tools
- Advanced SQL skills with hands-on Snowflake experience
- Proven ability to deliver results at pace
- Process and proactive oriented
- Demonstrated experience with using data and analytics to drive results and decisions
- Ability to simplify complex or multiple data sources while staying focused on purpose of KPIs and reports for decision making
Benefits:
- 401(k) plan with a generous company match and an automatic retirement contribution
- Comprehensive medical, prescription drug, dental, and vision coverage
- Three weeks of paid vacation
- Paid company holidays
- Paid sick leave
- Employee assistance
- Wellness incentive programs
- Life insurance and disability coverage
- Voluntary benefits including options for legal, pet, home, and auto insurance
- Generous birth/adoption and parental leave benefits
- Adoption assistance
- Tuition reimbursement program
- Service anniversaries recognition and spot performance bonuses
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