Business Solution Consultant
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Job Description
Business Solution Consultant at Rallyware focused on customer success with SaaS implementations and training solutions. Responsible for understanding business needs and delivering effective software deployment and training.
Responsibilities:
- Work with customers to clearly understand their business needs and to design programs using Rallyware offerings to accomplish their business goals and objectives.
- Based on program design, define the scope of the business implementation project and develop a detailed scope of work.
- Facilitate working sessions and meetings required to drive customer requirements, communicate status and/or support risk mitigation strategies.
- Exhibit excellent communication and leadership skills to establish a common understanding of project timelines, milestones, and delivery expectations.
- Create a training curriculum based on customer needs and product features.
- Incorporate motivating, creative, and interactive training techniques to enhance the training experience, in an effort to maximize customer use and improve retention.
- Work with internal resources to update/create end-user online self-directed training materials.
- Acquire detailed knowledge of the Rallyware products and solutions and act as the trusted advisor to customers.
- Summarize and report on project status for internal management.
- Make sure that all members of the Rallyware team are engaged and focused on our customers’ ultimate objectives.
Requirements:
- 3+ years of experience in SaaS, consulting, digital agencies, or other fast-paced B2B environments.
- Experience working with SaaS or configurable software platforms, including software implementation or customer-facing solution delivery.
- Background in IT, software, or B2B service/relationship management.
- Advanced English required; Spanish is a plus.
- Bachelor’s degree in Economics, Management, or a related field.
- Direct Selling or experience in adjacent industries is a plus.
- Proven ability to manage projects, prioritize work, and handle multiple customers or initiatives simultaneously.
- Strong collaboration skills with customers and internal teams to define requirements and deliver solutions.
- Ability to understand complex systems, analyze data or reports, and translate insights into practical recommendations.
- Strong problem-solving skills and ability to clearly explain complex solutions to different audiences.
- Excellent written and verbal communication skills, including customer presentations.
- Ability to manage customer expectations, explain trade-offs, and support customers in making practical decisions.
- Professional and constructive in high-pressure situations.
Benefits:
- 18 working days of annual paid vacation.
- Paid sick leaves.
- Friendly and engaging professional team.
- Opportunities for self-realization, career, and professional growth.
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