Business Transformation Consultant
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Job Description
Business Transformation Consultant supporting federal clients in improving customer and citizen experiences. Applying design and process improvement methodologies in a consulting role.
Responsibilities:
- Facilitate design thinking workshops and collaborative working sessions with client stakeholders
- Conduct user research and stakeholder engagement through interviews, observation, and discovery sessions
- Develop customer journey maps, personas, service blueprints, business capability maps, value streams, and other visual artifacts to communicate insights and opportunities
- Analyze and document current-state and future-state business processes, operating models, and organizational capabilities
- Identify opportunities for process optimization, service improvement, and operational effectiveness through data-driven analysis
- Translate research findings and process analyses into actionable recommendations, transformation roadmaps, and implementation plans
- Lead ideation and solutioning sessions to generate, refine, and prioritize innovative concepts
- Create prototypes and low-fidelity solutions to support rapid testing and iteration
- Develop visual deliverables, including presentations, process flows, and infographics, to communicate complex ideas clearly
- Collaborate with cross-functional teams to ensure solutions are feasible, strategically aligned, and support client mission objectives
- Build and maintain strong relationships with stakeholders and project teams
Requirements:
- Bachelor's degree in Design, Psychology, Sociology, Anthropology, Communications, Business, Public Policy, or a related field
- 6+ years of experience applying human-centered design, service design, business architecture, or design thinking methodologies
- Experience supporting Federal government clients
- Experience facilitating workshops and stakeholder engagement sessions with diverse audiences
- Experience with customer experience (CX), service design, business process modeling, capability mapping, or organizational transformation
- Demonstrated ability to develop journey maps, personas, service blueprints, business capability maps, process models, and other strategic visual artifacts
- Strong analytical skills with the ability to evaluate complex business operations and identify opportunities for process optimization and organizational improvement
- Strong communication, facilitation, and presentation skills, including visual storytelling
- Ability to work in fast-paced, client-facing environments and navigate ambiguous challenges
- US citizenship and the ability to pass public trust clearance or suitability
Benefits:
- 401k matching (4%)
- PTO (3 weeks to start, 4 weeks (2-5 years) and 5 weeks (5 years+))
- health, dental, vision,
- short- and long-term disability
- FSA accounts
- 4 weeks of paid parental leave
- 11 paid holidays (including your birthday off)
- fitness & cell phone reimbursements
- monthly all hands update meetings
- annual in-person all hands team building day and evening out
- regular check-ins for professional growth goals
- semi-monthly one on one performance manager meetings
- a social team that coordinates monthly events
- use of technology like Slack
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