Call Center Agent
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Job Description
Call Center Agent at Centerstone facilitating client intake and providing information about services. Ensuring compassionate care and accurate documentation in mental health service processes.
Responsibilities:
- Facilitates client intake and walk-in needs by capturing demographic and insurance information
- Serves as the first point of access with Centerstone services
- Provides outstanding client service
- Maintains accurate documentation in the electronic database
- Notifies management staff when further authorization is needed
- Promotes a culture of cooperation and collaboration within the organization and with external partners.
- Attends team meetings and in-service training as assigned
Requirements:
- High School Diploma or GED required
- One to three years of administrative experience preferred
- Familiarity with HIPAA related rules and regulations
- Outstanding customer service skills
- Effectively communicate via written, verbal, in person and virtual methods
- Timely and accurate data entry
- Active listening skills
Benefits:
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
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