Call Center Appointment Setter
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Job Description
Appointment Setter scheduling qualified client appointments for Global TekMed Holdings, which simplifies Veterans’ procedures through technology and service. Handling leads, client communications, CRM records, and sales support.
Responsibilities:
- Contact company-provided leads to set qualified appointments
- Communicate with clients by phone, text and email to understand their needs
- Maintain working knowledge of the company’s various services
- Establish relationships with past and potential customers to facilitate sales
- Find potential customers through networking, cold calling and industry research to increase sales
- Use data to help customers understand how products can help them achieve their goals
- Complete administrative tasks, including processing and recording sales in CRM and tracking data in Excel or Google Sheets
- Serve as the first point of contact with clients
- No supervisory responsibilities
Requirements:
- 1-2 years of call center experience
- Excellent verbal and written communication skills
- Proficient computer skills including Microsoft Office and Salesforce or other CRM
- Ability to contact customers, complete sales reports and manage other tasks independently
- Reliable IT equipment, internet and adequate workspace
- Ability to handle high call volume
- Previous experience with an auto-dialer (Ring Central)
- Ability to work 40 hours per week, including a Saturday rotation
- High School Diploma or equivalent
- Prolonged periods of standing or sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
- Applicants must be U.S. residents; only candidates currently residing in the United States will be considered
Benefits:
- Hourly + commission package
- Paid training
- Opportunity for growth
- 401(k) Plan
- Medical Insurance
- Paid Holidays
- Paid Time off
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