Call Center Patient Services Assistant
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Job Description
Call Center Patient Services Assistant answering and screening high volume patient calls. Registering patient demographics and scheduling appointments at GBMC HealthCare.
Responsibilities:
- Answers and screens high volume calls
- Registers patient's demographics, telephone, and medication encounters
- Schedules patient appointments using computerized medical system or handwritten schedule
- Performs (pre) registration duties by obtaining pertinent patient information and maintaining patient charts
- Codes lab requisitions for proper processing and charging of lab work
- Ensures that patients receive appropriate information regarding scheduled tests and procedures
- Provides customer service to patients by relaying information about the Medical Center
Requirements:
- High School or GED equivalency
- 6 months of related experience
- Knowledge of medical terminology, CPT and ICD9 codes
- Strong skills in written communication
- Strong work ethic
- Excellent Customer Service and oral communication
- Ability to perform non-complex arithmetic calculations
- Ability to organize and maintain files and records
- Ability to manage multiple tasks and deadlines
- Basic computer skills
- Bi-lingual in Spanish or Russian preferred
Benefits:
- Competitive salary and generous paid time off
- Free parking
- Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
- Company subsidized onsite fitness and wellness center "if applicable"
- Pre-paid tuition to pursue professional development, additional certifications, and degree programs
- Comprehensive health, dental, and vision coverage
- 401 (a) and 403 (b) retirement savings plan
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