Call Center Premium Surgery Counselor, Bilingual
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Job Description
Call Center Premium Surgery Counselor at American Vision Partners assisting patients with surgical processes and offering education on surgical options. Ensuring smooth surgical experiences and managing appointments for patients.
Responsibilities:
- Assisting the patient with all aspects of the surgical process and pre-operative preparations
- Educating and counseling patients regarding surgical options, including premium product offerings
- Scheduling surgery and making all surgical appointments
- Acting as a liaison between the office, surgical facility, patient, and the referring physician
- Maintaining basic knowledge of surgeries performed at facilities
- Reviewing all surgery paperwork to ensure necessary signed documents are received from the patient
- Scheduling necessary appointments, as appropriate by specialty
- Monitoring surgery schedules for cancellations/no-shows to ensure patient is contacted to reschedule
- Collecting patient out of pocket money owed prior to surgery
- Maintaining patient confidentiality at all times
- Participating in on-going training and continued education
- Encouraging a team-oriented environment
- Performing any and all additional duties as assigned
Requirements:
- High School Diploma or GED required
- At least one-year of experience in a medical practice; refractive, surgical, aesthetic or ophthalmology specialties preferred
- Experience in ophthalmology preferred
- Must be comfortable discussing financial options and presenting payment plans
- Excellent verbal and written communication skills
- Ability to make decisions within established protocols and with minimal supervision
- Detail oriented, reliable and able to multi-task in a fast paced, high-volume work environment
- Demonstrated ability to meet deadlines.
Benefits:
- Your health, happiness and your future matters!
- Medical and dental insurance
- Significant eye care discounts
- Child care assistance
- Pet insurance
- Continuing education funds
- 401(k)
- Paid holidays
- PTO
- Sick Time
- Opportunity for growth
- Much more!
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