Call Centre Agent
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Job Description
Remote Call Centre Agent in South Africa handling inbound and outbound calls for UK customers. Managing bookings, queries, updates, follow-ups, and accurate call records.
Responsibilities:
- Answer inbound calls promptly with a professional, friendly manner
- Handle bookings, queries, updates and confirmations accurately
- Make outbound follow-up and courtesy calls to schedule
- Log every call outcome cleanly in the system, first time
- Resolve straightforward issues on the call and escalate other issues with clear notes
- Meet call quality, handling time and customer satisfaction targets
- Follow scripts and compliance requirements without sounding robotic
- Maintain accurate, fast after-call notes and wrap-up
- Flag broken processes and recurring complaints to the team leader
Requirements:
- 1+ years' call centre or high-volume phone experience
- Clear, friendly spoken English with professional call control
- Stable fibre internet
- Backup power for load shedding
- Quiet home office
- Comfortable using call systems or diallers, CRMs, and Google Workspace or Microsoft 365
- Accurate, fast note-taking and after-call wrap-up
- Consistent, punctual and dependable across full shifts
Benefits:
- Full-time remote position working for a UK-based employer
- Competitive salary paid in ZAR
- Long-term stable role
- Supportive team environment
- Direct access to founder-led business
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