Case Manager
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Job Description
Case Manager delivering family-centered support for VisionQuest’s Pennsylvania child and family services. Coordinating safety, referrals, documentation, and in-home visits.
Responsibilities:
- Provide ongoing, family-centered case management to children, youth, and caregivers
- Engage families using trauma-informed, strengths-based, and family-centered practices
- Complete ongoing assessments of family needs, strengths, safety concerns, protective factors, and service barriers
- Develop, implement, and monitor individualized service plans
- Conduct required monthly in-home visits and additional contact based on family needs and risk
- Monitor child safety, family stability, service participation, and progress toward goals
- Report emerging concerns through required channels
- Help families access behavioral health, medical, educational, substance use, parenting, housing, employment, transportation, and community supports
- Provide practical support, coaching, and resource navigation
- Communicate regularly with referring agency caseworkers and supervisors
- Coordinate with schools, behavioral health providers, medical professionals, courts, juvenile probation, community organizations, and other involved systems
- Participate in staffings, multidisciplinary case reviews, supervisory meetings, court proceedings, and required meetings
- Coordinate and track referrals and support continuity of care
- Complete case notes, assessments, service plans, contact records, court reports, weekly reports, statistical reports, and other documentation
- Maintain confidential records in VisionQuest and approved systems
- Follow agency procedures, state regulations, child protective services laws, mandated reporting requirements, policies, and contractual expectations
- Communicate suspected abuse, neglect, safety threats, critical incidents, or significant family changes according to protocol
- Participate in supervision, case consultation, quality assurance, training, and continuous quality improvement
- Travel throughout the assigned service area for home visits, meetings, court proceedings, and service coordination
- Transport children, youth, or family members when authorized and necessary
- Maintain a flexible schedule, including evenings or nontraditional hours, as needed
- Perform other assigned responsibilities
Requirements:
- Bachelor’s or Associate’s degree in the behavioral sciences, human services or social services fields preferred
- 1 year of case management or child welfare experience
- Child welfare and/or case management experience strongly encouraged
- Minimum of one year of related work experience preferred
- Must be 21 years of age or older
- Flexible schedule, including evenings, weekends, and holidays
- Cleared Child Abuse and Neglect and FBI criminal background checks
- Valid driver’s license and eligibility to drive for program services
- Strong family engagement, assessment, case management, crisis response, and service coordination skills
- Ability to identify and respond appropriately to child safety, family risk, and mandated reporting concerns
- Excellent written and verbal communication skills
- Ability to prepare clear, timely, and objective case documentation and court reports
- Ability to collaborate with families, agency personnel, courts, schools, providers, and multidisciplinary teams
- Knowledge of child welfare systems, trauma-informed care, family preservation practices, and community resources
- Cultural humility and ability to work effectively with diverse families
- Ability to work independently in community settings while maintaining communication with supervision
- Strong organizational, time-management, and computer skills
- Ability to learn electronic case management systems
- May lift and carry up to 10 pounds frequently
- Ability to stand or walk 50% of the day and sit 50% of the day
- Ability to bend, stoop, reach, and grasp as necessary
Benefits:
- Purpose-driven work helping children and families succeed
- Career growth opportunities, including internal promotions and leadership development pathways
- Professional leadership culture with accountable, supportive leadership
- Medical, Dental, and Vision coverage
- Flexible Spending Accounts
- Employee Assistance Program
- Company-paid Life and Short-Term Disability
- 401(k) with employer match
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