Manager, Hotel Openings & Transitions
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Job Description
Hilton hotel openings manager coordinating new constructions, conversions, and exits across U.S. and Canada. Driving operational readiness, system setup, and cross-functional transition milestones.
Responsibilities:
- Facilitate hotel opening and transition task items using Hilton's online opening software, supporting tools, and required documentation
- Manage a portfolio of new construction openings, conversions, internal brand-to-brand changes, and hotel exits across the U.S. and Canada
- Monitor progress and escalate issues affecting readiness or opening timelines
- Complete unique or expedited openings within compressed timeframes
- Develop solutions for opening challenges involving limited hotel-level support, technology, service levels, or product requirements
- Contribute to procedures, tools, and programs that improve the opening and transition process
- Partner with owners, management companies, hotel leaders, Hilton Commercial Performance teams, Global Brand Organizations, and cross-functional partners
- Liaise with Revenue Management Hotel Openings and coordinate with Technology, Quality Assurance, Architecture, Design & Construction, and other partners
- Ensure accurate, enhanced, and sellable hotel information in Hilton systems, including GDS, PIM, CRS, and Hilton brand websites
- Coordinate initialization of new hotels across Hilton Sales Worldwide, Brand Marketing, Global Distribution Management, Hilton Reservations Worldwide, Global Distribution Systems, Online Travel Agencies, and Hilton Honors
- Monitor project progress, identify risks, and drive timely completion of opening and transition requirements
Requirements:
- Four (4) years of work experience in the hotel industry (or similar) in a management or supervisory level position
- Two (2) years of branded hotel experience
- Three (3) years of experience working with hotel General Managers or Hotel Ownership/Management, or three (3) years of corporate experience with Hilton
- Travel up to 20%
- Four (4) years of overall preferred experience with Hilton
- Three (3) years of branded hotel experience
- One (1) year of supporting hotels in pre-opening or conversions
Benefits:
- 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program
- Employee stock purchase program (ESPP), with Hilton shares available at a 15% discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Dedicated caregiving concierge services
- Crisis Concierge support
- Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
- Generous paid time off (PTO)
- Health and welfare benefits, including health plans, dental cleanings, and vision coverage
- Retirement plans
- Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions
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