Partner Strategy and Delivery Manager
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Job Description
Partner strategy manager designing and delivering complex operational programmes for Monzo’s UK digital banking services. Leading outsourced partners, business cases, governance and transition to business as usual.
Responsibilities:
- Translate strategic objectives into actionable delivery roadmaps defining scope, workstreams, sequencing, success metrics and analytical inputs
- Establish end-to-end plans, milestones and governance models
- Design implementation, stabilisation and handover strategies and transition work into business-as-usual operations
- Structure ambiguous problems and perform root-cause analysis using operational data, partner insights and team findings
- Evaluate processes, services and locations to develop evidence-based solutions and articulate trade-offs and impacts
- Own business cases detailing customer value, costs, benefits, dependencies, risks and counterfactual impacts
- Partner with Product and Technology leads on system and process optimisation
- Prepare programme proposals, decision papers and leadership presentations
- Lead complex programmes from kickoff through realised outcomes across Global Ops, GCOO and partner organisations
- Direct partner working sessions and maintain hands-on involvement in critical-path tasks
- Track governance, risk, regulatory and resilience standards, performance and benefit realisation
- Oversee implementation, stabilisation, BAU handover and post-implementation reviews
- Coach junior colleagues and contribute to pillar-wide governance, business case and benefit-tracking frameworks
- Lead ad-hoc cross-functional initiatives and travel periodically across UK and international locations
Requirements:
- Significant experience designing and delivering complex projects or programmes across multiple teams, stakeholders and external partners
- Essential experience working with outsourced operations, suppliers or third party partners
- Ability to travel within the UK and internationally when required
- Ability to turn strategic priorities or ambiguous problems into clear programme approaches and delivery routes
- Strong programme design and delivery skills, including scope definition, workstream design, planning, governance, risk management, dependency management, success measures and handover
- Experience setting programme outcomes, measures and expected benefits and monitoring delivery against them
- Strong analytical and problem-solving skills
- Experience developing or owning business cases, proposals and decision materials
- Sound commercial and operational judgement
- Ability to influence leaders, operational teams and external partners across organisational boundaries
- Strong stakeholder leadership skills
- Confidence leading partner conversations and challenging missed commitments or weak outcomes
- Excellent written and verbal communication skills
- Ability to coordinate and challenge others while coaching less experienced colleagues
- Strong organisation and prioritisation skills
- Experience working in a regulated or customer-sensitive environment
- Experience within financial services, global operations, partner estate planning, mobilisation, transition or Product and Technology-enabled operational change would be particularly valuable
Benefits:
- Incentive awards
- Benefits package
- MacBook provided to all employees
- Extra support for fully remote workers’ work-from-home setup
- Distributed working within the UK
- Home working setup support
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