Services Programme Delivery Manager, German Speaker
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Job Description
Services Programme Delivery Manager leading strategic client programmes for Adaptavist Group, a global enterprise technology services provider. Managing delivery, governance, commercial performance, and client relationships.
Responsibilities:
- Define, implement, and manage programme strategy across multiple projects and workstreams
- Ensure project deliverables meet quality standards and company policies
- Build additional project opportunities with Business Development and clients
- Create and monitor programme and project artifacts, plans, earned value metrics, scopes, and executive risk/issue/opportunity management
- Track benefit and value realization across programmes and projects
- Ensure testing and deployment best practices
- Create communications plans and facilitate customer and internal meetings
- Manage and meet Service Level and Operational Level Agreements
- Facilitate problem, incident, and change management
- Identify and execute continual improvements to service management processes and strategy
- Plan and execute business and innovation reviews for account retention and customer satisfaction
- Manage client budgets, resourcing, forecasting, KPIs, costs, profitability, margins, accrual revenue, and pricing strategy
- Produce programme plans, burndown reports, and strategic reporting
- Manage invoices and collaborate with Finance on payments
- Identify upsell, service improvement, and revenue-growth opportunities
- Lead change control and coordinate programme participants
- Improve delivery processes, templates, and PMO standards
- Coach and mentor junior project managers and coordinators
- Support pre-sales, account planning, proposals, and solution scoping
- Educate internal staff on services, customer experience, PMO value proposition, and SOPs
- Contribute to lessons learned and PMO knowledge management
- Advocate for external and internal clients, partners, and industry stakeholders
Requirements:
- Bilingual in German and English
- Proven experience in a comparable senior project management/service delivery management role
- Advanced understanding of Project Management and Software Engineering methodologies, including Agile, SAFe, Waterfall, PRINCE2, Agile Scrum Master, and Product Management
- Experience chairing strategic advisory meetings with clients and managing senior-level stakeholders
- Experience with account management and Sales to support account growth
- Experience with ITIL frameworks
- Experience gathering requirements and defining client problem statements
- Ability to manage large-scale projects and programmes with multiple workstreams
- Experience in incident, problem, and change management
- General understanding of the pre-sales process in a services context
- Working experience with business development teams on proposals and pitches
- Knowledge or experience of Cloud, ITIL, Agile, DevOps, and Work Management
- Strong understanding of software development lifecycle and best practices
- PgMP or related certification
- Atlassian and ITIL relevant accreditation and/or certification
- Knowledge of Atlassian, GitLab, and monday.com ecosystems
- Experience contributing to client-facing Service Reviews and workshops
- Strong communication, organization, and stakeholder-management skills
- Ability to work independently and in a team-oriented environment
Benefits:
- Diverse and inclusive team environment
- Interview preparation information and tips
- Opportunities to learn and grow
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