Centralized Scheduler – Call Center
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Job Description
Remote centralized scheduler coordinating outpatient visits, procedures, registrations, and patient communications. Supporting multiple ambulatory clinics for West Virginia University Hospitals.
Responsibilities:
- Schedule, cancel, reschedule, and register outpatient visits and procedures for multiple ambulatory clinics
- Collect all necessary information for scheduling and registration preparation
- Obtain and verify patient guarantor information at least annually and generate referrals when needed
- Schedule and register patients/customers according to scheduling guidelines and medical appropriateness
- Identify and communicate scheduling modifications and development needs
- Notify appropriate personnel of scheduling changes due to patient cancellations
- Respond to patient and staff needs and complaints, involving supervisors and patient representatives as needed
- Consult referring physician offices to ensure written or electronic orders exist and obtain them as needed
- Verify written orders and notes for completeness and document requested outside orders
- Complete Workques and daily scheduling-area tasks
- Respond to patient communications in a timely manner
- Escalate immediate needs to the appropriate area of responsibility
Requirements:
- High School diploma or equivalent
- State criminal background check and Federal (if applicable), as required for regulated areas
- Strong written and verbal communication skills
- Ability to sit for extended periods of time
- Standard office environment
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