Claim Advisor – Auto Total Loss
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Job Description
Claim Advisor at Allstate, investigating and settling total loss vehicle claims for policyholders. Ensuring superior customer service and adherence to departmental standards while managing various related tasks.
Responsibilities:
- Investigate and research the value of vehicles through various methods
- Review and analyze documents from internal and external sources in relation to the evaluation process for vehicles and our insured’s
- Adhere to and maintain departmental standards and/or KPI’s
- Provide a superior customer service experience for policyholders and prompt and equitable settlement of claims
- Other tasks as required
Requirements:
- Minimum 2-4 years experience in an auto insurance related position
- Enrolled in, or willing to enroll in CIP designation
- Understanding of auto terminology, car market and auto estimates
- Excellent organizational and negotiating skills
- Total loss experience is considered an asset
- ICAR courses are considered an asset
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