Claims Support Specialist II
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Job Description
Claims Support Specialist assisting customers through inbound and outbound phone support. Handling claims activities in a fast-paced remote contact center environment.
Responsibilities:
- Primary function is to have direct contact with customers by handling inbound and outbound phone support.
- Working claims activities to support the business, customers, and the company.
- Other functions may be assigned
Requirements:
- High School diploma or GED equivalent. Or equivalent combination of education and/or experience
- A minimum of 1-year general office or related company experience. Equivalent combination of education, service and/or contact center experience.
- Ability to manage in a fast-paced high volume virtual contact center or office inbound and outbound calls in a timely manner, while maintaining a positive, empathetic, and professional demeanor towards customers at all times.
- Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed.
- Must be proficient in the following skill sets; written and verbal communication, typing, excellent computer skills, and appropriate and/or proper grammar.
- General knowledge of department procedures and operations.
- Requires constant attention to detail and accuracy in work.
Benefits:
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
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