Customer Experience Administrator
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Job Description
Customer Administrator supporting market field operations and performing administrative tasks at Rentokil. Resolving customer issues and working cross-functionally with various teams.
Responsibilities:
- Support the market field operations by performing general administrative day-to-day and ad hoc tasks
- Provides excellent service to Field Pest Operations by completing ad hoc requests submitted via email or phone call from field colleagues within the service level agreements
- Tasks include but are not limited to customer account updates, adjusting district portfolio, sales entry, PO request, and creating residential transfer packets
- Executes critical day-to-day tasks including work order completion, reviewing incomplete Work Orders from the previous day, reconciliation and invoice generation
- Manages and provides support for the Regional and National Account Customer Portal
- Supports operations scheduling needs with a focus on scheduling crew work, organizing and scheduling subcontractors, fumigation, and other specialty line of business needs
- Processes specialist payroll and commissions including entering approved time off requests into PestPac, adjusting time as directed by leadership, auditing for time and/or production abnormalities and submitting time to payroll
- Compiles month-end reporting such as the Portfolio, A/R Billing, and Cash and Service Completion Reporting
- Processes customer payments, updates credit card information, and submits deposits to the corporate office
- Supports regional leadership with complaints and disputes through gathering customer account information and history
- Works cross-functionally with Retention Specialists to process cancellations and adjustment of services
- Works on miscellaneous projects as assigned
Requirements:
- High School Diploma or GED required
- 2 years of administrative experience
- Ability to communicate effectively at all levels within an organization
- Analytical skills and attention to detail
- Strong analytical and problem-solving abilities with a strong understanding of key metrics and trends
- Strong organizational skills and ability to multitask
- Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required
- Able to demonstrate strong levels of drive, work ethic, and personal accountability with the ability to work under pressure while maintaining sound judgment and a rigorous focus on the details
- Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders
- Must pass pre-employment background screen
Benefits:
- Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
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