Client Coordinator
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Job Description
Client Coordinator supporting health-plan clients and Client Managers at Luminare Health. Handling client questions, reports, benefit meetings, and administrative retention support.
Responsibilities:
- Serve as a point of contact for clients in conjunction with Client Managers
- Provide administrative assistance required by Client Managers to successfully retain business
- Work with various departments within Luminare Health to promptly respond to client questions
- Facilitate resolutions to client concerns
- Run client-specific reports
- Provide support to Client Managers
- Present at employee meetings and benefit fairs
- Attend quarterly and renewal meetings with Client Managers
Requirements:
- High school diploma or GED equivalent required
- Minimum 3 years previous experience in a similar Third-Party Admin or health insurance environment
- Client-facing, outside vendor and member-facing experience
- Thorough understanding of self-funding and employee benefit plans
- Ability to travel up to 20%
- Knowledge and understanding of benefit-related federal laws, including ERISA, COBRA, HIPAA, and PPACA
- Excellent written and verbal communication skills
- Exceptional organizational skills
- Proficiency with Word, Excel, PowerPoint, Access, and Outlook
- Analytical skills
- Problem solving skills
- Reading ability
- Creative decision-making skills
- Ability to comprehend and follow instructions
- Mathematical ability
- Time management skills
- State insurance license preferred
- College degree preferred
Benefits:
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Other incentives
- Annual incentive bonus plan subject to the terms and conditions of the plan
- Remote work option within the continental United States, excluding California, New York, Alaska, and Hawaii
- Hybrid work option in Lancaster, Pennsylvania or Overland Park, Kansas
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