Client Engagement Ops Analyst – Regulatory Risk Management
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
RRM Specialist managing a portfolio of regulatory and risk-sensitive client cases. Collaborating with Legal and Compliance teams to meet case handling standards in a remote environment.
Responsibilities:
- Manage and resolve regulatory, legal, and compliance-related client cases received via web channel, ensuring timely and accurate responses in accordance with applicable laws and internal policies
- Handle bankruptcy and collections cases, including processing proofs of claim, communicating with trustees and counsel, and updating account records in line with court orders and legal requirements
- Process Data Subject Access Requests (DSARs) and other privacy-related inquiries in compliance with applicable data protection regulations (e.g., GDPR, CCPA), maintaining strict confidentiality throughout
- Provide clients with legal account data per their request for account review, ensuring all disclosures are accurate, complete, and handled in accordance with legal and regulatory standards
- Manage deceased account cases with sensitivity and care, working with next of kin, executors, and legal representatives to resolve accounts appropriately
- Respond to regulatory and legal correspondence, including escalations from government bodies, law firms, and compliance agencies, ensuring all communications are professional, accurate, and escalated where necessary
- Collaborate with the Legal and Compliance teams to interpret regulatory requirements and apply them to individual case handling decisions
- Maintain accurate and detailed case documentation in Zendesk, Jira, and internal admin systems, ensuring full audit trails and compliance records
- Identify patterns, risks, or recurring issues within case types and proactively flag to the RRM Team Lead for process improvement consideration
- Support automation and tooling initiatives while exercising strong human oversight on risk-sensitive determinations
- Meet individual and team SLAs, quality benchmarks, and compliance standards consistently
Requirements:
- Experience in a regulatory, legal operations, compliance, or risk management role within a financial services, fintech, or similarly regulated environment
- Strong understanding of regulatory and legal processes, including familiarity with bankruptcy, collections, or data privacy frameworks
- Excellent written communication skills with the ability to draft professional, accurate correspondence for legal and regulatory audiences
- Demonstrated ability to manage a high volume of complex cases with competing deadlines while maintaining quality and accuracy
- Strong attention to detail and sound judgment in ambiguous or sensitive situations
- Experience using Zendesk, Jira, or similar case management and ticketing platforms
Benefits:
- Kraken is committed to industry-leading security, crypto education, and world-class client support
- Flexible work arrangements
Similar Jobs
Healthcare Compliance Coordinator, English & Spanish
Compliance Coordinator ensuring credentialing and compliance operations remain documented for healthcare aides and therapists. Requires bilingual fluency in English and Spanish with strong organizational skills.
Director of Compliance Testing
Director of Compliance Testing overseeing compliance testing for risk management at Origin Bank. Developing and executing a comprehensive risk-based compliance program while supervising a team.
Compliance Coordinator
Regulatory and Compliance Coordinator assisting Stride Inc. with grants and contracts activities. Responsible for compliance reporting, submissions, and archival activities related to workforce investments.
Compliance Generalist
Compliance Generalist supporting compliance operations at SEC-registered investment adviser managing $1B in assets. Engaging in compliance policies and developing systems as needed.
Risk and Compliance Officer
Risk and compliance management intern supporting RATP Solutions Ville in addressing urban challenges. Collaborating on risk management, compliance, and internal control activities.
Compliance Manager
Manager of Compliance overseeing quality and regulatory activities for a Software as a Medical Device organization. Leading a compliance team and ensuring adherence to various regulations and standards.
Regulatory Affairs Specialist
Regulatory Affairs Specialist supporting compliance and quality reporting for Radiology, Anesthesia, and other specialties. Collaborating with Operations, Coding, and Business Intelligence teams to ensure regulatory readiness.
Senior Health and Safety Compliance Specialist
Senior Health and Safety Compliance Specialist at EHS Support leading compliance projects and mentoring. Responsible for H&S training, auditing, and regulatory reporting across various sectors.
Payer Compliance Specialist I
Payer Compliance Specialist analyzing allowed claims amounts and resolving payer issues at US Anesthesia Partners. Requirements include revenue cycle experience and healthcare billing knowledge.
Manager of Internal Audit – Compliance
Manager of Internal Audit & Compliance responsible for executing global audit strategy at RingCentral. Leading audit workflows and mentoring a high-performing audit team in a fast-paced tech environment.
Regulatory Compliance Analyst
Regulatory Compliance Analyst developing and maintaining audit compliance of financial systems for Northrop Grumman. Analyzing data, preparing proposals, and supporting financial audits as part of the aeronautics team.
Compliance Programme Lead
Compliance Programme Lead overseeing compliance projects ensuring adherence to laws and regulations. Leading compliance program development with a focus on risk assessments and project management in a remote-first environment.
Compliance Analyst
Compliance Analyst at NRMP overseeing case management and ensuring adherence to matching program policies. Collaborating with various stakeholders to address compliance matters while managing documentation effectively.
Regulatory Advisor, German
Advisory Services role at Ashbury reviewing product information and advising on compliance. Collaborating with clients to ensure regulatory alignment and timely product launches.
Compliance Specialist
Compliance Specialist executing operational activities to ensure adherence to healthcare regulatory requirements. Collaborating on training, monitoring, documentation, and communications within CDL Nuclear's Compliance Program.
GRC Architect
Contract GRC Architect role focusing on Risk Management processes and governance frameworks. Collaborating cross-functionally to enhance risk management strategies in IT Services industry.
Regulatory Affairs Consultant – Contract, Ad Hoc Support
Regulatory Affairs Consultant providing ad hoc FDA regulatory support for IVD medical devices. Seeking expertise in FDA IVD regulatory pathways, especially Antimicrobial Susceptibility Testing diagnostics.
Senior Manager, Regulatory Submissions
Senior Regulatory Submissions Manager overseeing the operational aspects of regulatory submissions for U.S. and international agencies. Ensuring high-quality submissions delivered on-time in compliance with regulations.
Manager, Government Program Compliance – Risk Adjustment
Compliance Manager focused on Government Program regulations and overseeing operational compliance. Collaborating with multiple teams to manage risks and ensure adherence to laws for HCSC.
Manager, Government Program Compliance, Pharmacy
HCSC is looking for a Manager to oversee Government Program Compliance in healthcare regulations. Focused on Medicare and Medicaid, evaluating compliance, risks, and reporting.