Client Services Coordinator
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Job Description
Remote Client Services Coordinator managing client portfolios and food certification workflows for FoodChain ID. Coordinating audits, corrective actions, timelines, and certificate issuance.
Responsibilities:
- Coordinate certification activities from application through certificate issuance
- Serve as the primary contact for clients, auditors, and internal stakeholders
- Schedule audits and proactively manage certification timelines and deadlines
- Coordinate audit reviews, corrective actions, and certification decisions
- Maintain accurate client documentation and records across business systems
- Identify potential delays or risks and proactively drive solutions
- Provide timely, professional communication on certification status and next steps
- Support continuous improvement initiatives that enhance efficiency and customer satisfaction
Requirements:
- High school diploma or equivalent
- Knowledge of GFSI-recognized certification programs, such as SQF, BRCGS, FSSC 22000, or similar
- 1+ year of experience in customer service, project coordination, administrative support, certification, quality assurance, or a related field
- Strong organization, time management, and attention to detail
- Excellent written and verbal communication skills
- Proficiency with Microsoft Excel, Outlook, Word, and Teams
- Ability to manage multiple priorities accurately in a fast-paced environment
- A proactive, accountable, and customer-focused approach
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