Client Care Specialist
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Job Description
Remote Client Care Specialist supporting GR8 Global’s Technology Solutions operations. Coordinating client care, software renewals, quotes, training, projects, billing, and sales support.
Responsibilities:
- Gather and update client, project, sales, and business information in CRM, resource management, and project management systems
- Schedule meetings, events, training, and related coordination activities
- Calculate and create quotes for software subscriptions and maintenance renewals
- Follow up to ensure client satisfaction and assist with new client communications and next steps
- Prepare and deliver quotes and proposals and complete required documentation
- Coordinate communication for software and data analytics projects
- Assist team members with billing and collections
- Support client care, software renewals, and sales of additional services or products
- Assist with project coordination and billing
- Forward issues to consultants when needed
- Coordinate live online and in-person training events, including client communication, scheduling, documentation, and post-event communication
- Onboard, coordinate, and assist new team members with basic department details
- Complete ad hoc projects assigned by the Client Care Manager
- Perform other assigned duties
Requirements:
- 2+ years of related experience
- Familiarity with CRM systems
- Advanced proficiency in Microsoft Office Suite (Teams, Word, Excel, PowerPoint, Outlook, OneDrive, Planner)
- Strong interpersonal skills to work collaboratively and provide positive support to internal team members and clients
- Ability to negotiate and close sales
- Ability to work successfully independently and with a team
- Ability to produce documents with attention to detail and accuracy
- Ability to direct and positively motivate a team to achieve tasks
- Ability to prioritize deliverables and meet multiple deadlines
- Exceptional service mindset
- Minimum internet speed of 50–100 Mbps
- Private, quiet workspace
- Power and internet backup is a must
Benefits:
- Remote work
- Dedicated home office area: private, quiet workspace
- Power and internet backup required for business continuity
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