Client Success Advocate – Relationship Manager II
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Job Description
Client Success Advocate managing high-level relationships for strategic clients in the USA. Overseeing client satisfaction, project delivery, and identifying continuous improvement opportunities.
Responsibilities:
- Responsible for high-level relationship management for one or more assigned clients.
- Serves as the primary management contact and client liaison.
- Identifies areas where continuous improvements can be applied.
- Manages operational aspects of projects and is responsible for the oversight of vendors and subcontractors.
- Leads the sales effort for incremental revenue opportunities and contract renewals.
- Represents the enterprise to the client and the client to the enterprise.
- Maintains contact with client at an executive level, focusing on the strategic nature of the relationship.
Requirements:
- A Bachelor’s or Master’s degree in Business, Computer Science, Information Systems or the equivalent combination of education, training, or work experience.
- Mortgage banking or Banking technology experience strongly preferred.
- Proven track record in client relationship management, service delivery and/or the support of technology products and services.
- Broad understanding of the financial and strategic aspects of the business.
- Displays strong oral, written, and interpersonal communication skills.
- Exhibits a high degree of initiative and analytical skills.
- Experience working in a 24x7 Client Support environment.
Benefits:
- medical
- dental
- vision
- basic life insurance
- short/long term disability
- 401(k) participation (with company match)
- minimum of 10 days of vacation for new employees
- sick time based on state requirements
- 8 Company-paid holidays
- 2 personal holidays per year
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