Client Advocate
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Job Description
Client Advocate Executive at Solventum serving as a trusted advisor for healthcare organizations. Cultivating executive relationships and driving client success with strategic insights.
Responsibilities:
- Serve as a trusted advisor and strategic partner to innovative healthcare organizations globally.
- Cultivate executive-level relationships, drive top quartile client performance, and proactively remove barriers inhibiting success.
- Work with a highly experienced team to drive customer retention/renewals of the Solventum HIS portfolio.
- Advise clients on business processes and customer workflow improvements.
- Lead ROI analysis and performance reviews to demonstrate solution impact.
- Ensure consistent, high-level engagement across executive client leadership.
Requirements:
- Bachelor’s degree or higher from an accredited institution AND seven (7) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification, OR Associate degree AND at least eleven (11) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification.
- Strong understanding of Coding and Clinical Documentation Integrity and the workflow associated with an organization's complete Revenue Cycle
- Knowledgeable in Electronic Medical Record (EMR) workflows, systems, implementation, and medical professional training
- Demonstrated ability to successfully manage and maintain client relationships at multiple levels to include C-Suite.
- Experience consulting with clients in health information systems.
- Demonstrated knowledge of assigned solutions, services, and products with a high emphasis on ROI metrics: including CMI and other financial metrics
- Demonstrated industry knowledge.
- Proficient computer skills
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development programs
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