Customer Success Advocate
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Job Description
Customer Success Advocate aligning Motorola software with operational goals for U.S. State & Local Government clients. Managing relationships and ensuring product adoption and success.
Responsibilities:
- Act as the primary advocate for State & Local agencies, aligning software capabilities with their operational goals to ensure full product adoption and documented success.
- Cultivate trust-based relationships with technical and command leadership to maximize customer sentiment, retention and referenceability.
- Lead cross-functional internal teams—including Sales, Support, and Onboarding—to resolve client challenges quickly and minimize churn.
- Manage a regional book of business with a focus on annual recurring revenue, account expansion and identifying process improvements.
- Translate public safety best practices into credible recommendations, helping agencies navigate integrations and workflow optimizations.
Requirements:
- High School diploma, Bachelor's degree, and 5+ years of experience in one of the following areas: Customer Advocacy, Sales, Engineering, Public Safety, or Project Management required.
- Legal authorization to work in the U.S. indefinitely is required.
- Must be able to obtain a background clearance as required by our government customers.
Benefits:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
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