Client Advocate Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Client Advocate Manager overseeing a team to drive client success in healthcare organizations. Responsible for managing relationships and delivering measurable business outcomes in health information systems.
Responsibilities:
- Managing a team of Client Advocate Executives.
- Serving as trusted advisors and strategic partners to healthcare organizations.
- Driving measurable business outcomes and client success.
- Cultivating executive-level relationships and identifying growth opportunities.
- Advising clients on business process and customer workflow improvement.
- Coordinating with internal departments to raise client concerns.
- Leading ROI analysis and performance reviews to inform executive decision-making.
- Managing and mentoring team members in performance metrics and accountability frameworks.
Requirements:
- Bachelor’s degree or higher from an accredited institution AND seven (7) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification. 2 years experience managing direct reports.
- OR Associate degree AND at least eleven (11) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification. 2 years experience managing direct reports.
- Proven ability to lead a strategic team, implement strategic plans, and manage complex initiatives with measurable business impact.
- Strong understanding of Coding and Clinical Documentation Integrity and the workflow associated with an organization's Revenue Cycle.
- Knowledgeable in Electronic Medical Record (EMR) workflows, systems, implementation, and medical professional training.
- Demonstrated ability to successfully manage and maintain client relationships at multiple levels to include C-Suite.
- Experienced consulting with clients in health information systems.
- Demonstrated knowledge of HIS solutions, services, and products with a high emphasis on ROI metrics: including CMI and other financial metrics.
- Demonstrated industry knowledge.
- Proficient computer skills.
- Excellent communication skills written and verbal.
Benefits:
- Medical
- Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
Similar Jobs
Client Advocate
Client Advocate Executive at Solventum serving as a trusted advisor for healthcare organizations. Cultivating executive relationships and driving client success with strategic insights.
Senior Customer Advocate – Clinical
Clinical Senior Customer Advocate supporting ICU Medical customers with complex product and therapy issues. Collaborating across teams to enhance product adoption and customer satisfaction.
Customer Success Advocate
Customer Success Advocate aligning Motorola software with operational goals for U.S. State & Local Government clients. Managing relationships and ensuring product adoption and success.
Customer Success Advocate
Customer Success Advocate optimizing customer relationships and service delivery at Ciena. Ensuring financial accuracy and collaborating across teams to drive project success.
Senior Client Advocate
Senior Client Advocate at Sun Life facilitating client benefit inquiries resolution. Collaborating with teams to ensure optimal client experience and service delivery.
Client Success Advocate – Relationship Manager II
Client Success Advocate managing high-level relationships for strategic clients in the USA. Overseeing client satisfaction, project delivery, and identifying continuous improvement opportunities.
Customer Advocate – Seasonal
Seasonal Customer Advocate addressing client inquiries and complaints with empathy and professionalism. Collaborating with teams for timely service excellence in a fully remote capacity.
Customer Success Advocate
Customer Success Advocate handling inbound sales and service calls for 1-800 Contacts. Providing exceptional customer service and enhancing customer experiences remotely from approved states.
No more related jobs available.