Client Success Executive II
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Job Description
Client Success Executive managing healthcare revenue-cycle accounts for EMS|MC. Driving client satisfaction, retention, financial performance, and operational improvements through data analysis.
Responsibilities:
- Independently manage a portfolio of healthcare client accounts
- Drive client satisfaction, retention, and financial performance
- Apply EMS billing and account management knowledge to support client performance and financial outcomes
- Resolve client escalations independently and involve leadership when necessary
- Identify risks, trends, opportunities, and improvement areas within client accounts
- Share knowledge, best practices, and guidance with peers
- Analyze revenue cycle, accounts receivable, and operational data
- Lead client meetings, presentations, and business reviews
- Set agendas, present performance insights, facilitate discussions, and drive action plans
- Communicate compliance and regulatory updates to clients and support implementation
- Partner with internal teams on services, projects, and implementation activities
- Identify financial improvement, operational optimization, and value expansion opportunities
- Maintain accurate documentation of client interactions, decisions, and deliverables
- Support contract renewals and client engagement and retention strategies
- Perform other duties as assigned
Requirements:
- Bachelor’s degree in Business Administration, Healthcare Administration, or a related field
- 3–6 years of experience in client success, account management, or healthcare revenue cycle-related roles
- Working knowledge of healthcare billing, reimbursement, and regulatory compliance concepts
- Strong analytical, presentation, and relationship-management skills
- Ability to manage competing priorities, deadlines, and client expectations independently
- Proficiency in English for job-related communication
- Experience using Salesforce, Smartsheet, MS Project, or similar client management and project tracking tools preferred
- Experience in EMS or healthcare revenue cycle environments preferred
- Candidates must reside in North Carolina
- Applicants must be authorized to work in the United States now and in the future
- This role does not offer current or future visa sponsorship
- Ability to travel frequently to support client needs and attend company meetings
- Ability to perform prolonged sitting, speaking, listening, reading, writing, typing, and computer mouse operation
Benefits:
- Discretionary bonus plan
- Retirement plan
- Health coverage
- Paid time off
- Comprehensive benefit package
- Necessary equipment provided, including a computer, monitor, keyboard, mouse and headset
- Reasonable accommodations for qualified individuals with disabilities
- Quiet, private workspace requirement for approved remote/hybrid employees
- Reliable internet connection required for hybrid/remote work
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